Field Service Engineer

SAIC is currently seeking a Field Service Engineer(s) (FSE) to support the Medusa Sustainment project. The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a Government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations.

Primary location is Huntsville, AL but all work is OCONUS travel to various locations.

Job Responsibilities:

• This position will provide field engineering and technical support services in support of maintaining and sustaining fielded C-sUAS systems, equipment and software at all identified locations

• Installation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware components

• Conduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenance

• Take responsibility for preparing systems for operation, system software loading, operator training, and final system operational checks

• Assist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in Huntsville, Alabama)

• Provide technical support for Airmen both on-site and telephonically

• Conduct training when needed

• Support program Help desk as required

Required Education:

• Bachelors and three (3) years or more experience; Seven (7) years' additional work experience may be considered in lieu of degree.

Security Clearance:

• Must possess an active Secret security clearance; US Citizenship required.

Certification:

• Must be Security certified

Required Experience:

• Experience with tactical networks and troubleshooting

• Troubleshooting of computer systems and networks

• Basic operational knowledge and troubleshooting of Android-based handheld devices

• Ability to effectively prioritize and execute tasks in high-pressure environments

• Able to work independently and efficiently with short term deadlines

• Good verbal communication skills

• Willingness to travel (70%)

Desired Skills:

• Proficiency with Microsoft Office products

• Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures

• Strong written and oral communication skills; must be able to clearly articulate and communicate via email, phone calls, and/or video teleconference

• Experience in the operation and maintenance of AN/TPQ-50 or LCMR/LSTAR system

• Experience in the operation and maintenance of CREW (V4 and V5) Electronic Warfare (EW) system

• Experience in the operation and maintenance of EO/IR camera systems

• Wireshark data captures