Field Service Engineer

Education Networks Of America TN , TN

Posted 2 months ago


At ENA, our technologies and our people power the institutions that make every community run - schools, libraries, colleges, local government, hospitals, clinics, and more. Your work at ENA directly supports the services these organizations provide to their students, teachers, patients, and local leaders across the United States.

ENA is seeking an experienced Field Service Engineer to join our team in Tennessee.


What you will do:

As Field Engineer, you will install, troubleshoot, repair and maintain all equipment associated with ENA services to the customer premise, including data, voice, and wireless communication systems. You will define and diagnose issues by applying technical expertise, product knowledge, communication and problem-solving skills, as well as use independent judgment to determine root problem cause and provide resolution to the customer. Additionally, you must manage multiple assignments with shifting priorities and time frames to meet customer expectations.

Responsibilities will include

  • Collaborating with ENA Engineers, Project Managers, and others to initiate technical process changes to improve serviceability, efficiency and customer experience.

  • Working with customers, vendors, and carriers to schedule on-site activities surrounding all trouble, survey and installation work.

  • Prepping and testing hardware for installation. Updating firmware for each device and ensuring that all config components are in place and ready for production prior to dispatch.

  • Traveling to customer locations to install, troubleshoot and support inside wiring from carrier's demarc to access router. Troubleshooting network hardware problems, utilizes network analyzers and tests equipment. Responsible for knowing when to escalate issues to appropriate support group. Interacting with third party vendors and consultants on behalf of ENA.

  • Handling low voltage demarc extensions and cross connects between network devices which requires high-level knowledge of Ethernet communications and Layer 2 switching of the OSI model. Has a firm grasp on layer 1 connections (Cat 5 & 6 terminations, house cabling RJ21X and 66 blocks, identifying different fiber terminations) which will also be used heavily while in the field.

  • Creating, updating and maintaining accurate site documentation including all pictures and documents associated with ISP and OSP work for ENA builds into customer's facilities. Documenting all project and trouble work proficiently in an internal ticketing system.

  • During ISP/OSP surveys, works with vendors and carriers to identify the most cost-effective pathway for both the customer and ENA. Working with the vendor to have a firm quote generated in a timely fashion for Project Management approval and PO creation.

  • Maintaining appropriate equipment levels for specific coverage area. Working with Inventory Management to obtain hardware for upcoming installs. Testing and repairing equipment returned from customer locations.

  • Responsible for adhering to departmental inventory management discipline and keeping ENA's Asset Management tool accurate and up-to-date in association with activities performed.


Your experience includes:

1-3 years in the data networking field is required. A working knowledge of Cisco command line is required. CCNA certification is a plus. Experience working with carriers and troubleshooting high-capacity data circuits is also a plus.

Qualified candidates will also have experience with:

  • LAN/WAN/VPN and remote network technologies and protocols (i.e.TCP/IP, HTTP, FTP, ATM, Frame-Relay, DSL) routers, hubs and servers

  • VoIP installation and maintenance

  • WiFi design, installation and maintenance

Field Engineers must be able to occasionally lift and/or move up to 75 pounds.

Company hours accommodate our customer's needs; evening, late-night, and weekend hours are sometimes required to coordinate customer project work, maintenance, or emergency trouble restoration.

This position must maintain a home office in the state of Tennessee. Travel is required 90% of the time, including overnight stays, as needed. A good driving record and a valid driver's license are required to maintain this position. Travel can be local or anywhere in our customer base.

Our Story

Founded in 1996, ENA began with a vision to provide Internet access to every K-12 school in Tennessee, and we made that vision a reality by creating one of the first statewide K-12 networks in the nation.

Today, that vision has been greatly expanded, and ENA now delivers future-ready connectivity, communication, cloud, security, and data analytics solutions to education, library, healthcare, and government organizations nationwide.

But it's not just our products that are so dynamic-it is also our people and our collective commitment to delivering exceptional customer service that differentiates us.

Working at ENA includes:

  • An award winning, flexible workplace

  • Opportunity for career growth and company-sponsored development

  • Working alongside the industry's best talent

  • Opportunities to give back to the community

  • A fun, collaborative work environment

  • Perks such as a dog-friendly office, casual dress code, happy hours and much more!

  • A competitive total compensation package including an annual performance-based bonus and full benefits package.

We empower communities by bridging innovative technologies with exemplary customer care. Join our team to make a difference in your community.

Equal Opportunity

Equal Employment Opportunity is at the foundation of ENA's Core Values. We must ensure that no applicant for employment or employee is denied equal opportunity because of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other basis prohibited by national, state, or local laws.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruiting and hiring, compensation, benefits, terminations, and all other terms and conditions of employment.

Background Checks

All offers of employment are conditional on you successfully passing ENA's background check and drug screening. Certain positions may require additional background checks and screenings required by our customers.

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Field Service Engineer

Education Networks Of America