Field Service Engineer

Danaher Ludlow , MA 01056

Posted 3 months ago

$5000 Sign-On Bonus



Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.

Our mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries.

It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany.

Be sure to follow Leica Biosystems on LinkedIn!

Join our global team of talented people who are transforming the cancer diagnostics industry! At Leica Biosystems, you will be stimulated by challenging work and inspired to learn every day. As an LBS, associate, you'll help develop solutions that enable accurate diagnoses to turn anxiety into answers.

As a Field Service Engineer, you will support products you can feel passionate about! Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica. The position has a high-impact contribution to the company's success by providing industry leading service to our customer base.

All the responsibilities we will trust you with:

  • Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments.

  • Receive mentoring/ride-along from team members as required to achieve full competency on trained instruments

  • Achieve strategic goals and financial targets and control expenses

  • Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer's expectations.

  • Document and complete service administration activities in a timely manner to follow ISO, FDA, and Leica policies.

  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide feedback on ways to improve financial performance to generate service revenue.

  • Maintain spare parts' stock within budgetary limits to maximize customer uptime and field service-related metrics.

  • Uncovering root cause of customer frustration and understanding customer needs

  • Travel throughout the district territory, experiencing all the various places our instrumentation is utilized. This position services Raleigh/Durham and surrounding areas. 70-90%+, frequent overnight travel, must maintain flexible schedule, often with short notice. Must Possess a valid Driver's license and meet fleet eligibility requirements

Experience and Preferred Qualifications:

  • Associates Degree with minimum 2 years of experience OR equivalent technical work experience (minimum 4 years). High School or GED minimum.

  • Bachelor's Degree Preferred with 3+ years' experience diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment, and scientific instruments

  • Candidates will be hired as a Field Service Engineer I or Field Service Engineer II based upon prior work experience and skill set. The requirements above are the FSE I position.

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental, and applied solutions.

Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries.

We're innovative, fast-paced, results-oriented, and we win. We need hardworking people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Accommodations

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.



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Field Service Engineer

Danaher