Field Service Engineer

$60-65k/yr. 

Based out of Wrightsville, PA but must be willing to travel across the United States. 75% travel, 25% shop.

Summary:

• The Field Service Engineer will be providing customer support for steel fabricating equipment to companies across the United States.  This position will require 75% travelling and 25% shop work, so the candidate must be within commute to Wrightsville, PA.

Requirements:

• Strong Electro-Mechanical background or recent technical degree graduate is ideal
• Must be willing to travel the United States; be comfortable with flying, driving, etc...
• Ability to read pneumatic/hydraulic/electrical/electronic schematics
• Knowledge of motion control utilizing servo drives, PLC's, proximity switches, limit switches, photo-electrical switches, and touch screen technology
• Excellent troubleshooting skills
• Must be able to multi-task and work with limited supervision
• Must be willing to utilize the latest technology to enhance our customer experience
• Excellent attention to detail and strong follow-up skills
• B.S. Degree in electronics or electrical engineering is preferred
• 2+ to 5 years of relevant experience is preferred
• Willingness to work some extended hours

Job Responsibilities:

• Provide technical support via phone, video, chat, and email to customers and field service technicians, as well as in house manufacturing
• Log customer issues in ERP system and follow up with customers to confirm success of technical support
• Troubleshooting of industrial electrical, mechanical, electric motors, hydraulics and pneumatics with strong knowledge of motor control systems including
  3 phase power, VFD, PLC and Servo drive technologies
• Working with customers at all levels ranging from the shop floor to senior leadership in a professional manner
• Participate in the design of new machines and material handling systems developed for customer applications
• Meet service metrics based on timely ticket completion, re-open rate, and customer satisfaction

Benefits:

• Medical / Dental / Vision Insurance
• Life / Short-Term Disability/Long-Term Disability
• Supplemental Insurance options
• PTO (1 week after 90 days, 2 weeks after 2 years)
• 401K with company match (25% match up to first 3%)
• Profit Sharing