Field Service Engineer

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is looking for a Field Service Engineer to join our growing team. As a member of the Brown & Brown Information Technology team, you will provide internal support for employees at the local office as well as remote staff. The role requires a good combination of technical and customer service skills.

WHAT YOU'LL DO:

• Support the IT infrastructure for a department or office including the physical network, servers and applications

• Support the desktop environment and physical security at local office

• Conducts evaluation of the technology process problems and recommends solutions

• Provides support for complex computing environment in areas such as hardware, software and networks

• Perform support for special applications requiring extensive knowledge and expertise

• May design and delivery training for enterprise tools and applications

• Executes core administration tasks and functions in specific area assigned within guidelines and service levels

• Follow up on outstanding requests/incidents and ensure timely resolution

• Coordinate and support the use of audio and video equipment in conference rooms

• Identify and automate processes to improve customer support services

• Manage and monitor internal assets to ensure accurate inventory records

• Travel to local offices, when needed to support the IT hardware infrastructure.

• Performs other duties as assigned

WHAT YOU'LL NEED:

• Windows desktop environments, Win 10 and Office 365 Suite

• Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy

• Security enablement on Mobile devices (iOS, Android)

• Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services

• File server knowledge and File Sharing systems, and SFTP applications

• Security products such as laptop encryption, backup, anti-virus

• Experience with remote desktop support tools, VPN and VDI environments

• Strong customer service and troubleshooting skills

• Ability to communicate technical information, both verbal and written, to a wide range of end-users

• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

Preferred

• Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module

• SharePoint Security, role base security definitions and deployment

• Experience in an SD-WAN and/or MPLS network environment

• Previous experience working in a SOX and HIPAA environment a plus

• More than 4 years' experience working in an office/enterprise setting supporting Windows/MAC

WHAT WE OFFER:

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Discretionary Time Off (DTO)

• Generous benefits package: health, dental, vision, 401(k), etc.

• Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.