Performs consultation with customers and manages installation projects involving customer service, training, the installation, modification and repair of complex equipment and computerized systems with a broad scope of responsibility. Assigned projects are diverse in problem solving, requiring judgment in selecting best correctional method.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Consults with customers on equipment, may conducts site surveys, complete drawing and measurements to release a design with regards to equipment needs and location of equipment. Must use independent judgment.
Conducts on-site installation of equipment and follows established testing procedures to ensure proper working order.
Analyzes and isolates equipment start-up malfunctions and takes corrective action.
May initiate interim repairs until parts / equipment arrive on site.
Trains customer personnel on equipment operation and maintenance responsibilities.
Represents company in dealing with customer and is responsible for customer's satisfaction with equipment.
Makes technical presentations and has a strong knowledge of company products.
May provide work leadership and train other employees.
Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Normally receives no instruction on routine work and general instruction on new assignments.
Provides crisp and timely written communication in conjunction with the full execution of all required written reports
Regular and punctual attendance.
Requires extensive domestic travel and occasional international travel, by automobile and/or airplane, up to 48 weeks/year.
Will drive vehicle as little as 40% of the time as well as travel via commercial airline, dependent upon the home base location of the Engineer and the customer location.
Requires the ability to regularly lift seventy (70) plus pounds and the ability to maneuver over, under and around printing equipment.
Prepares daily logs and reports of work performed.
Performs other work-related duties as assigned.
EDUCATION, EXPERIENCE & SKILLS REQUIRED:
Must have High School Diploma or GED. Bachelor of Science degree preferred, with emphasis in Electrical or computer Engineering.
Preferred 5 years experience working as a customer support engineer for multi disciplinary products.
Must be proficient with computers and desktop applications.
Commitment to excellence and high standards.
Excellent written and verbal communication skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Excellent customer service and interpersonal skills.
Positive, enthusiastic, focused, polished and genuine in all internal and external correspondence & interactions.
Dynamic listening skills.
Must exercise independent judgment and discretion in perform work.
Friendly, courteous attitude.
Ability to build rapport with customers and make a lasting favorable impression.