Field Service Engineer - AVT

Radiometer Kansas City , MO 64126

Posted 1 week ago

POSITION SUMMARY:

Performs consultation with customers and manages installation projects involving customer service, training, the installation, modification and repair of complex equipment and computerized systems with a broad scope of responsibility. Assigned projects are diverse in problem solving, requiring judgment in selecting best correctional method.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Consults with customers on equipment, may conducts site surveys, complete drawing and measurements to release a design with regards to equipment needs and location of equipment. Must use independent judgment.

  • Conducts on-site installation of equipment and follows established testing procedures to ensure proper working order.

  • Analyzes and isolates equipment start-up malfunctions and takes corrective action.

  • May initiate interim repairs until parts / equipment arrive on site.

  • Trains customer personnel on equipment operation and maintenance responsibilities.

  • Represents company in dealing with customer and is responsible for customer's satisfaction with equipment.

  • Makes technical presentations and has a strong knowledge of company products.

  • May provide work leadership and train other employees.

  • Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.

  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

  • Normally receives no instruction on routine work and general instruction on new assignments.

  • Provides crisp and timely written communication in conjunction with the full execution of all required written reports

  • Regular and punctual attendance.

  • Requires extensive domestic travel and occasional international travel, by automobile and/or airplane, up to 48 weeks/year.

  • Will drive vehicle as little as 40% of the time as well as travel via commercial airline, dependent upon the home base location of the Engineer and the customer location.

  • Requires the ability to regularly lift seventy (70) plus pounds and the ability to maneuver over, under and around printing equipment.

  • Prepares daily logs and reports of work performed.

  • Performs other work-related duties as assigned.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

  • Must have High School Diploma or GED. Bachelor of Science degree preferred, with emphasis in Electrical or computer Engineering.

  • Preferred 5 years experience working as a customer support engineer for multi disciplinary products.

  • Must be proficient with computers and desktop applications.

  • Commitment to excellence and high standards.

  • Excellent written and verbal communication skills.

  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

  • Excellent customer service and interpersonal skills.

  • Positive, enthusiastic, focused, polished and genuine in all internal and external correspondence & interactions.

  • Dynamic listening skills.

  • Must exercise independent judgment and discretion in perform work.

  • Friendly, courteous attitude.

  • Ability to build rapport with customers and make a lasting favorable impression.

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Field Service Engineer - AVT

Radiometer