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Field Service Engineer

Expired Job

Arconic Davenport , IA 52803

Posted 5 months ago

Job Description: Arconic is currently in search of a Field Service Engineer to join our Global Rolled Products Operations (GRP) business unit, in the Louisville, KY area.

At Arconic, our goal is to be the best company in the world! Arconic is the world's leading producer and manager of primary aluminum, fabricated aluminum and alumina facilities, and is active in all major aspects of the industry. Arconic serves the aerospace, automotive, packaging, building and construction, commercial transportation, and industrial markets, bringing design, engineering, production, and other capabilities of Arconic's businesses as a single solution to customers.

The Field Service Engineer is responsible for providing technical field service support to our customers. The successful candidate will oversee customer support for quality issues, technical problem solving, and ensure that quality standards are understood, maintained, and adhered to both at operations and customer facilities. The primary customers for this role are Aerospace, Commercial Transportation, and Industrial Products.

The Field Service Engineer is an integral part of the Quality Assurance organization, providing connection between the customer and the plant in claims support, technical problem solving, and improvement projects. The job requires a high degree of interaction with various multi-discipline customers, sales and marketing, and manufacturing. So, he/she must be able to provide technical expertise and guidance to customers, to the sales and marketing team, and to production to solve quality problems. The successful candidate will also participate in kaizens, develop relationships, and maintain standards. He/she will be responsible for training customers in the fundamentals of aluminum, quality requirements, and fabricating practices.

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Qualifications

Basic Qualifications:

  • Bachelor's degree from an accredited institution

  • Minimum of five years' metals manufacturing experience

  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred Qualifications:

  • Aluminum manufacturing experience

  • Quality systems experience

  • Self-directed; able to make decisions and provide recommendations to solve quality issues

  • Able to prioritize and organize multiple tasks

  • Able to take a strong stand and demonstrate effective negotiation skills

  • Demonstrate self-confidence and the ability to make independent, discretionary decisions regarding product quality, reliability and safety to minimize external exposure and liability from product and process excursions

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VIEW JOBS 1/3/2019 12:00:00 AM 2019-04-03T00:00 Job Description Arconic is currently in search of Lead Field Service Engineer a to join our Global Rolled Products (GRP) Operations business unit in Davenport, Iowa. The Lead Field Service Engineer position is within Arconic' s North American Aerospace and Automotive Products Business Unit. AAP produces the widest variety of aluminum sheet and plate products in the world. Our aluminum is the foundation for many products serving customers in aerospace and automotive systems and distribution. This position serves to provide field technical support to our customers, our network of sheet and plate manufacturing operations, and our commercial team supporting Aerospace, Automotive, and Industrial flat rolled markets. This support includes customer technical service, product and process improvement, quality systems, product and process development, inspection, and general market sector leadership. Responsibilities of the role are the following (but not limited to): * Training customers in the fundamentals of aluminum flat rolled products, sheet and plate quality, and general fabricating methods; * Supporting, and leading, quality system activities within a process or product area; * Supporting compliance with product and process audits; * Direct supervision of 5-8 Field Service Engineers, indirect supervision of 4 additional Field Service Engineers, and up to 5 contract Field Engineers; * Developing Field Service Engineers (Mentoring/guiding/training); * Track, monitor, analyze key customer performance metrics to drive continual improvement; * Overseeing and coordinating Field Service Engineer activities at customer locations to improve overall customer satisfaction. * Leading strategic efforts with account managers to identify and resolve unresolved customer issues; * Facilitating enhanced linkage between our plant operations. Field Service Engineer efforts need to drive corrective actions, recovery improvement efforts, and reduce overall PPM credit rate; * Communicating with the highest levels of internal and external organizations to facilitate positive customer relations; * Fully support Davenport Work's EHS policies and programs. This is to be accomplished by staying current on required training, being responsible for one's own safety, helping enforce safe work practices in the mill, in customer shops, and on the road; Understand how Arconic Business System (lean manufacturing) principles apply to their area of competency and apply those principles in solving problems and deploying solutions. In particular, the position is expected to understand the problem-solving process and process management systems. Qualifications Basic Qualifications: * Bachelor's degree in Engineering, Business, Supply Chain, or Finance from an accredited institution; * Minimum of 6 years of work experience in flat rolled Aluminum, Steel, or other metal manufacturing; * Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position; * This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Preferred Qualifications: * Ten (10) years manufacturing quality experience. Arconic Davenport IA

Field Service Engineer

Expired Job

Arconic