Field Service Engineer, Advanced

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Keysight's Global Services Organisation (KGSO) is seeking to hire an ambitious Field Service Engineer (FSE) to join its team, with responsibility for delivering on-site support services to Keysight's Energy Ecosystem Solutions customers across the Automotive & Energy Industry Sector, with a focus on battery Cell, Module & Pack testing as well as EVSE end-to-end charging infrastructure.

The successful candidate will have the responsibility of delivering on-site support services to the installed base of Automotive Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, parts and escalation management relating to solution hardware and software.

The responsibilities will include, but are not limited to, the following:

• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.

• Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer's production requirements.

• Installation of hardware and software/firmware upgrades and service notes.

• Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution.

• Supporting regional project teams with support strategy planning and implementation.

• Coordination of third-party service providers.

• Work with cross-functional teams to address difficult repair situations and escalations.

• Deliver customer training.

• Determine and develop approaches to the varied assignments associated with this position.

• Lead field service and support projects requiring coordination with other functions, customers and suppliers.

• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.

• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Qualifications

Required

• Bachelor's Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.

• Valid Passport and ability to travel internationally.

• Valid driver's license with clean driving record; ability to travel via car and air is essential.

• Flexibility to travel when required. The ability for short-notice travel is essential to this role. Note - this is a customer facing role, so travel will be required >50% of the time.

• Software/Automation software experience. Electric Vehicle Battery Testing.

• Must live within reasonable travel distance to Chattanooga, TN and a commercial airport.

Desired

• Working knowledge of battery test technologies and solutions would be advantageous.

• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage/current systems and safety.

• Previous on-site commissioning and/or service delivery experience desirable.

• Good working knowledge of MS Windows OS, Linux and networking.

• Strong organizational skills, with the ability to prioritize tasks in a logical manner.

• Be self-motivated, with the ability to work with minimal supervision.

• Ability to make decisions that favourably effect customer uptime.

• Excellent written and verbal communication skills.

• Ability to work in high-stress, mission critical situations.

• Flexible working hours per customer commitments.

• Requires general proficiency with tools, systems and procedures to accomplish job.

Pay range: USD $79,860.00 - USD $133,100.00 Year

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision

• Health Savings Account

• Health Care and Dependent Care Flexible Spending Accounts

• Life, Accident, Disability insurance

• Business Travel Accident and Business Travel Health

• 401(k) Plan

• Flexible Time Off, Paid Holidays

• Paid Family Leave

• Discounts, Perks

• Tuition Reimbursement

• Adoption Assistance

• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

• Keysight is an Equal Opportunity Employer.*

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.