Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects.
Able to perform installation, calibration, repair and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies and subassemblies from using block diagrams schematics etc. Computer literate, able to perform Software upgrades.
Experience with Mattson's Aspen3 and Suprema tools or Etch equipment
Able to work independently
Develop strong customer relationships at multiple levels in the customer organization
Manage day-to-day service activities
Work with end users to schedule work and projects
Report and track activities relating to the assigned customer site
Perform preventative and corrective maintenance tasks as need
Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
Interfacing with customer on technical matters.
Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.
Process experience is desired to be able to run and perform basic process troubleshooting
Drives key projects to improve uptime and equipment performance
Ensures all safety requirement are satisfied and current as per local and corporate requirements
Drives key metrics such as costs, uptime, FSE utilization, manpower, scheduling to ensure meeting the company's goals and customer's expectations
Domestic/International travel required up to 25% and may have a short notice of 24 hours
Other responsibilities as assigned by management