Field Service Engineer 3

Mattson Technology Manassas , VA 20108

Posted 2 months ago


Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects.


  • Able to perform installation, calibration, repair and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies and subassemblies from using block diagrams schematics etc. Computer literate, able to perform Software upgrades.

  • Experience with Mattson's Aspen3 and Suprema tools or Etch equipment

  • Able to work independently

  • Develop strong customer relationships at multiple levels in the customer organization

  • Manage day-to-day service activities

  • Work with end users to schedule work and projects

  • Report and track activities relating to the assigned customer site

  • Perform preventative and corrective maintenance tasks as need

  • Compiles data for and prepares regularly scheduled or special reports, analyses and statements.

  • Interfacing with customer on technical matters.

  • Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.

  • Process experience is desired to be able to run and perform basic process troubleshooting

  • Drives key projects to improve uptime and equipment performance

  • Ensures all safety requirement are satisfied and current as per local and corporate requirements

  • Drives key metrics such as costs, uptime, FSE utilization, manpower, scheduling to ensure meeting the company's goals and customer's expectations

  • Domestic/International travel required up to 25% and may have a short notice of 24 hours

  • Other responsibilities as assigned by management

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Engineer Ion Implant (Varian)

Westerwood Global

Posted Yesterday

VIEW JOBS 11/14/2019 12:00:00 AM 2020-02-12T00:00 <p>Westerwood Global (WG) a leading provider of manufacturing and technical support services exclusive to the semiconductor industry. At Westerwood Global, we work with our customers to provide “Whole Fab” support across all tool types.</p><p>Westerwood Global is a dynamic and growing company. We pride ourselves on offering industry leading, project &amp; permanent, employment opportunities. Our employees are at the core of our service offering and their professional development is a vital aspect of the WG culture.</p><p>Westerwood Global is currently recruiting experienced Field Service Engineers and Technicians.<strong> <a href="" rel="nofollow noreferrer noopener" class="external">Learn more</a>!</strong></p><p><strong>Requirements</strong></p><p>Candidates must have expertise on one or more of the following 300mm Implant Equipment Types: (<strong>Applicants without expertise on this equipment will not be considered)</strong></p><p><strong>300MM - Varian Tools <br></strong></p><p><strong>Viista HCS <br> Viista 810 <br> Viista Trident <br> AMAT PVD Endura<br> AMAT Vantage RTP</strong></p><ul> <li>4-5 years of Preventative &amp; Corrective Maintenance expertise on described platforms</li> <li>Able to train, mentor, and coach junior and entry level maintenance technicians</li> <li>Attention to detail is a key part of this role</li> <li>Responsibility for the safe working environment of yourself and those around you</li> <li>Ability to understand customer’s quality requirement process and be responsible for customer satisfaction while working in a competitive team and adhering customer build/test instructions.</li> <li>Monitor, control, and qualify state of the art 300mm semiconductor equipment</li> <li>Perform, and teach others how to perform, preventive maintenance activities</li> <li>React to error messages of factory systems and/or equipment</li> <li>Review Statistical Process Control charts for process quality and react to Out of Control conditions including defect troubleshooting</li> <li>Identify and address potential areas for improvement and optimize tool availability, cycle time, utilization and cost</li> <li>Ability to be successful in a customer facing role, react to changes in equipment manufacturing priorities</li> <li>Ability to coach other Field Service Technicians</li> </ul><p><strong>Person Specification:</strong></p><ul> <li>Must be confident in a training style atmosphere</li> <li>Must have the ability to work under their own direction or as part of a team</li> <li>Must be able to communicate clearly and concisely both orally and by written means and contribute to team based forums and meetings</li> <li>Will be computer literate and able to use basic software packages and have the ability to learn client specific tools</li> <li>Must be able to work in confined spaces, climb ladders, lift/carry a minimum of 50 lbs and be able to bend/kneel for extended periods of time, while wearing all appropriate PPE</li> </ul><p><strong>Benefits</strong></p><p>Excellent Salary, Medical, Dental, Vision, Paid Vacation and Select Holidays, Overtime Opportunities, Compressed Work Week, On-site Facilities, Career Development Opportunities</p><p><br></p><p>Job does not require relocation to the area. Per Diem, Lodging and Car will be provided.</p> Westerwood Global Manassas VA

Field Service Engineer 3

Mattson Technology