Job TitleField Service Engineer 2
Field Service Engineer 2 (280166)
In this role, you have the opportunity to
Support the Imaging Systems business within an assigned geographical area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements.
You are responsible for (but not limited to)
Build credibility and trust with customers by conducting pro-active customer visits.
Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
Demonstrate a sense of urgency to identify and resolve customer issues.
Follow the appropriate escalation process.
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.
Understand customer's business and competitive environment.
Generate revenue growth by offering solutions aligned with service portfolio.
Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities.
Maintains knowledge of technical advances and current industry trends.
Independently resolve equipment and customer issues. Complete PMs, FCOs, installations, and all related tasks.
Independently diagnose and resolve electronic, network, and mechanical problems.
Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.
Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
To succeed in this role, you should have the following skills and experience
Associate Degree in electronics or equivalent combination of education and experience in the electronics industry, preferably in a field service environment. BSEE/BSEET/BSME/BSMET preferred
Minimum of 2+ years experience in diagnostic imaging or 4 years' experience in the electronics industry, preferably in a field service environment.
Knowledge of computers and networking.
Have and maintain a valid driver's license and a driving record that is in compliance with Philips' Fleet Policy.
Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred.
Experience with diagnostic imaging equipment preferred.
Strong organizational skills, self-disciplined and the ability to work independently.
Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
Ability to adapt to changing work requirements in a complex, fast pace environment.
Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to email@example.com.
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)