Field Service Engineer 2

Intuitive Gainesville , FL 32601

Posted 2 weeks ago

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare's complex challenges.

We believe a great idea can come from anywhere-inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let's help to advance the world of minimally invasive care.


A Field Service Engineer 2 will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills.


  • Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades

  • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.

  • Coordinate and perform system and hardware delivery and installation.

  • Competent in knowledge and implementation of O.R. protocol and HIPAA standards.

  • Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes

  • Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets

  • Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc

  • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies

  • Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management

  • Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required

Additional Responsibilities:

  • Provide technical support to end-users and other Intuitive employees

  • Conduct training sessions at ISI, training centers and hospitals

  • Understand and comply with all department and company policies

  • Provide management with a quarterly territory review and assessment

  • Complete all administrative tasks in the required time frame

  • Ability to Travel ~60% within the travel and expense policy

  • Ad hoc tasks assigned by management

  • Reside within 30 miles of assigned territory location

  • Willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management

  • Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity, energy, experience)

Competency Requirements:

Competency is based on education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual should have:

  • 1-3 years of Field Service Experience preferred

  • Associate's degree in related field or equivalent training/experience preferred

  • Proven track record of troubleshooting electro-mechanical systems preferred

  • Good written and oral communication skills

  • General computer skills

  • Strong administrative and record keeping skills

  • Clean driving record

  • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair

  • Shift : * Shift 1 - Day

  • Travel : * Yes, 50 % of the Time
    Travel Requirements:Yes, 50 % of the Time Shift: Shift 1 - Day
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician

Diebold Corp

Posted 2 months ago

VIEW JOBS 9/16/2021 12:00:00 AM 2021-12-15T00:00 Job Description * Company Vehicle provided, Medical Benefits start on first day of employment-no waiting period* Position Overview Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking an Associate Field Service Technician. You would be expected to perform installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity. Install, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises. Work hours : Monday to Friday , weekend on call . This role will be supporting: Gainesville FL Key Responsibilities * Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. * Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed. * IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. * Customer Training: Occasionally instruct and train customers on usage and operation of installed HW and SW. * Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. * Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it. * Training: Participate in regular hardware and software trainings (on the job, classroom and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Receive technical guidance from Senior Field Service Technicians. Required Qualifications * 6 months - 2 years of technical service experience. * Successfully completed education in IT- or mechatronic/electronic-related profession. * In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience. * PC literacy and good knowledge and application of the relevant tools and methods. * Product knowledge of relevant industry and basic ITIL skills preferred. * Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. * Acceptance of exposure to the outside elements. * Shift adaptability, which would include an on call rotation for evenings and weekends. * Exceptional customer service skills are needed. * Ability to organize and inventory truck stock parts and tools. * Sense of urgency, organizational skills, professional presence and work in team environment. * Ability to pass MVR, background and drug test where required. Preferred Qualifications * Firstline Service Technician work experience preferred. * Vocational/Trade School preferred Requisition Employer Description Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. -Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here Diebold Corp Gainesville FL

Field Service Engineer 2