Field Service Dispatcher

Description

$41,600 - $52,000 Annually

Paid Weekly

Full Benefits Package (Medical, Dental, Vision, Life, Disability, Aflac, and 401k with company match)

Reports To: Window Service Manager

FLSA Status: Hourly/Non-Exempt

What we're looking for:

If you love helping people, solving problems, and getting compensated for being a team player, then Huskey Building Supply might have a job for you. We rely on our window and door service dispatchers to help roll our service teams out to jobsites across middle Tennessee, so a familiarity with major roads and cities hereabouts would be of great benefit-but not a deal breaker. This job also benefits from someone who is creative enough to think their way out a box when conflicting customer requirements demand it.

Why this job:

We'll enroll you in Huskey's Warrior Certification Program and help you earn your Service Dispatcher certification-something our competitors do not offer; we'll teach you a marketable skill that will get you off to a great start in the construction and service trades.

What you'll be doing:

• Taking window and door installation and repair requests from our sales teams.

• Converting those requests into tasks for our field service technicians and installers.

• Deciding which field service teams run which routes on any given day.

• Modifying the service schedule to adapt to unexpected and immediate needs.

• Saying "Yes." to insistent salespeople who just want their stuff handled today.

• Saying "No." to insistent salespeople who just want their stuff handled today.

• Orchestrating the chaos of a lot of demands coming from many directions.

• Building great relationships with customers, builders, salespeople, etc.

• Thinking your way to creative solutions on how to handle what's coming at you.

What we'll expect:

• A mannered person of honesty and integrity who can take direction from others.

• A team player who first and foremost gets customer service.

• A problem solver with sufficient tenacity to own problems and see them through to satisfactory resolution.

• A candidate who loves building, construction, and the like, but who also has interests and hobbies outside the construction realm.

• A candidate with an affinity for challenging work-this is not a job for someone who cannot adapt on the fly, nor flex to evolving customer and delivery needs.

• Basic computer literacy and the ability to navigate on tablet devices like iPads, etc.

• Good oral and written communications skills, and zeal for documenting your work.

• Conflict resolution skills (customer wants it yesterday, we can't go until tomorrow).

• Must pass required company drug screens as part of a drug-free workplace.