Field Service Dispatcher

Holt Of California Stockton , CA 95202

Posted 2 months ago

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. The "Caterpillar" name originated in 1904 by inventor Benjamin Holt in Stockton, CA. Today, Caterpillar Inc. is headquartered in Peoria, Illinois and is a Fortune 100 Company. At Holt of California, we provide jobs for approximately 750 employees working to bring equipment solutions for the diverse needs of our customers. We sell and service a wide-variety of equipment including: Large and Small Construction Tractors, Agricultural Equipment, Forklifts, Racking Systems, Telescopic Handlers, Prime and Stand-by-Power Generation, UPS Systems and On-Highway Truck Engines. In addition, we rent Caterpillar and Other Preferred Manufactured Equipment for contractors.


Provides support to service manager on overall responsibility of Service Department including technical support and scheduling of shop work.


The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Directs all customer contact functions including phone calls, walk-in customers, etc., for in shop repairs.

  • Directs all administrative operations including work order reviews.

  • Communicates incoming work with shop leadperson.

  • Directs second level personnel supervision of shop mechanics.

  • Maintains job status board.

  • Directs service operations including production schedules.

  • Monitors work in progress to stay within quoted amounts.

  • Assists with forming departmental goals.

  • Monitors policy/rework and makes recommendation for corrective action.

  • Maintain and manage field service fleet inspections, operations and services.

  • Keep records of BIT, VIR and maintenance paperwork.

  • Keeps technicians up to date on MSHA, Annual refreshers, and training.

  • Other duties may be assigned.


Directly supervise 8 to 15 employees in the Service department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.


Good communication skills with customers, management, employees and other departments is of the utmost importance. Must keep customers advised of job costs and completion dates. Coordinate work between shops to ensure customer expectations for time and costs are met. Keep management advised of needed tooling, repairs, etc.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms. The employee is frequently required to climb or balance and talk or hear. The employee is occasionally required to sit, stoop, kneel, crouch or crawl.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee frequently works in outside weather conditions.

The noise level in the work environment is usually moderate to loud.


Competitive hourly rate of pay. Excellent company paid benefits including medical, dental, retirement (PENSION), employee discounts, nine paid holidays, paid vacation, and paid sick time. Paid training including online and instructor lead if applicable. Career advancement opportunities and ongoing professional development.

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Field Service Dispatcher

Holt Of California