Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Journey Technician.
The Field Service Journey technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: High School Diploma or GED and Relevant CAT accredited courses
Minimum Experience Required: Five + years' experience servicing heavy equipment
Administrative / Clerical Experience
Customer Service Experience
Technical or Mechanical
Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license
Required Skills and Competencies:
Reading / Writing Skills
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment
ET / SIS / SIS Web / STW
Other relevant information:
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Wagner International LLC