Field Service Diesel Mechanic

Wagner International LLC Silver City , NM 88061

Posted 3 weeks ago

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Journey Technician.

The Field Service Journey technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site.



  • Maintains truck and crane inspection logs on a daily basis

  • Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code

  • Transmits photos, timecards, service reports, and other information through e-mail

  • Maintains good customer records on jobs that have been assigned

  • Maintains credit card receipts for accounting purposes


  • Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs


  • Communicates with customers on the diagnosis and status of repairs, parts, and other concerns

  • Teaches and coaches other technicians in the field


  • Promotes Wagner Equipment Co. to customers


  • Accurately troubleshoots and repairs CAT equipment the first time

  • Reads, understands, and applies electrical and hydraulic schematics to repair work

  • Safely rigs or hooks components for lifting

  • Removes, repairs, and installs major components in varying configurations of equipment

  • Maintains tooling in good working order as per MSHA and OSHA regulations

  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher

  • Maintains service vehicle in safe and good repair


Minimum Education Required: High School Diploma or GED and Relevant CAT accredited courses

Minimum Experience Required: Five + years' experience servicing heavy equipment

Administrative / Clerical Experience

  • Basic Level

Customer Service Experience

  • Intermediate Level

Sales Experience

  • Intermediate Level

Technical or Mechanical

  • Advanced

Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license

Required Skills and Competencies:

Data Entry

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math Skills

Reading / Writing Skills

Product Knowledge

Reasoning Skills


Ability to work independently with little or no direction

Well-rounded knowledge of CAT equipment

Computer Skills:

Microsoft Word

  • Basic

Mircosoft Outlook

  • Basic


  • Intermediate

ET / SIS / SIS Web / STW

  • Intermediate

Other relevant information:

  • Other duties as assigned by Manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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Field Service Diesel Mechanic

Wagner International LLC