Field Service Coordinator

Job Summary: Maintaining day-to-day operations for the service team by performing an array administrative tasks. Provide superior customer service by receiving incoming calls and dispatching service technicians to the appropriate locations; managing installations and removals while coordinating with internal sales team and customers.

• Accurately generates work orders for technician visits.

• Reviews all open work orders and dispatches technicians in local areas to ensure customers receive resolution within a reasonable time frame.

• Conducts follow up calls with customers and schedules return trips with technicians as needed.

• Contacts customers to schedule equipment installations and removals.

• Responds to customer requests via phone and/or email daily.

• Maintains, organizes and files work orders, visitor logs and loan agreements.

• Maintains internal vendor pricing and customer specific price lists.

• Manages billing of services performed to appropriate customers.

• Works with technicians to validate work order accuracy and processing for inventory.

• Manages multiple email inboxes for internal and external purposes.

• Follows all safety procedures and participates in safety training. Maintains safe and efficient use of equipment, tools, and person. Reports any injury or accident immediately to supervisory and/or any unsafe condition.

• Supports and complies with GMPs. Understands and follows emergency action plan.

Qualifications:

• Intermediate IT/Computer Skills: Familiarity with Microsoft Word, Excel, Power BI, ability to learn new software and systems with ease.

• Familiarity with Microsoft D365, D365 CRM and AX preferred, but not required

• High level of organizational skills and attention to detail

• Ability to work in a team based, collaborative environment.

• Ability to adapt to changing priorities in a fast-paced environment.

• High School Diploma or GED.

• 2+ years of administrative experience in an office environment

• Customer service experience preferred.