Field Service Coordinator

Responsibilities / Tasks • Provide general office support to the Regional manager, Team Lead, and service technicians. inputting data into weekly and monthly reports to management, presenting feedback to management about open orders. • Enter work orders into the CRM/SAP/ ERP systems. • Create new accounts in CRM & submit requests to edit/update accounts as needed. • Create pick lists and shipping documents for the parts warehouse; provide Team Lead and field service technician with the corresponding tracking information. • Generate service invoices and send to customer / enter in invoicing portal. • Support the team lead quoting, scheduling service technicians on service request. • Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts. • Manage workflow within your assigned tasks daily, weekly, and monthly ensuring that deadlines are met, and work is completed correctly. • Service follow-ups, call to customers. (how was the service, any issues, would you like to schedule your next service visit.) • Provide Back Up for other admin areas/locations as needed. • All other duties as assigned or directed by management. Your Profile / Qualifications 3 - 5 years experience Did we spark your interest? Then please click apply above to access our guided application process.