Field Service Coordinator

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

EarthCam is seeking a proactive and detail oriented Field Service Coordinator to join our growing team.

Responsibilities

·         Coordinate installations and service calls for clients who have purchased an EarthCam installation package

·         Arrange site surveys, equipment installation, relocation, reactivation and removal

·         Manage daily processes, events, work orders and assignments for field staff

·         Create scopes of work for field teams and ensure adherence to policies

·         Qualify contractors, oversee agreements and manage expectations

·         Monitor work performance for continuous improvement

·         Ensure safety protocols are always followed

·         Define customers’ needs via on site surveys, ensuring  delivery of appropriate services

·         Select and assign proper tools, resources, lifts and safety equipment for each job

·         Prepare detailed documentation to prepare the technician for each specific task

·         Oversee technicians via image verification for each major task, to document quality and safety

·         Check in proactively and report progress regularly for each job

·         Provide on-call support for field service technicians

·         Facilitate onsite issue resolution and direct processes to win customer satisfaction

·         Provide approvals to release field service technicians from jobsites upon proven completion of tasks

·         Coordinate with Technical Support and Client Services teams

·         Create post-job reports and develop continuous improvement initiatives

Requirements

Who YOU Are

·         A passionate and empathetic advocate for the customer experience

·         Persuasive and confident with excellent negotiation skills

·         Ability to work well under pressure in a fast paced environment

·         Able to handle complex projects with many moving parts adhering to project deadlines

·         A leader who can navigate and overcome challenges and inspire others to follow

·         Unfazed by fast-moving environments and quickly changing work prioritization

·         Team player with focus on producing high-quality work with industry-leading results.

·         Demonstrates leadership acumen that recognizes when to act with urgency

·         Diligent, detail oriented and organized

Qualifications

·         5 years’ project management experience

·         Minimum 3-years’ experience working with cross-functional teams

·         College degree or equivalent experience

·         Strong oral and written communication skills required

·         Proficient knowledge of Microsoft (Word, PowerPoint, Excel)

·         Knowledge in construction is preferred

Benefits

What We Offer

The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:

·         Health insurance (Single coverage 100% paid for by company)

·         Dental and vision insurance

·         401K Plan (with aggressive company matching)

·         Paid time off, plus paid holidays

·         Regular free breakfasts, lunches and snacks

·         Bicycles to ride around campus

·         Team BBQs and annual company Olympics