Field Service Coordinator

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Position Summary

This position is responsible for oversight, recruitment, development, training and management of assigned residential EnergyWise Home program trade ally & vendor relationships; coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain FPSC compliance for licensed / insured trade allies and technicians. Responsibilities include but are not limited to inventory control, contractual compliance, on-site inspections to ensure trade allies / venders QC, FPSC compliance and code specifications are met; escalation management, field evaluation of technical tasks, and resolution of customer claims / service calls regarding residential EnergyWise Home offerings. Additional responsibilities include technical support for external /internal customers, field contact for external / internal customers, trade ally / vendors and also include DE Storm Response support as needed.

Responsibilities

• Vendor Management

• Recruit, hire and train a network of desired / qualified service providers that deliver quality services to DE residential EnergyWise Home customers within an assigned territory.

• Supply Chain Management

• Responsible for vendor inventory levels to meet installation KPI's and service levels. Ensure product quality and financial accountability for all company-owned products and equipment.

• Operations

• Oversee quality and customer experience of daily service work of service technicians providing fulfillment of programs to ensure code compliance, financial O&M targets, customer experience and delivery KPIs are met. Oversee and lead escalation process with customer, vendor operation managers, code enforcement officials and manufacturer's representatives ensuring resolution meets financial and service level agreements.

• Contracts & Vendor Agreements

• Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance. Monitor and inspect to ensure vendor performance and compliance with terms of agreements. Ensure vendor licensing and insurance requirements are in-line with terms and conditions of agreements, including State, County (jurisdictions with authority) and provide corrective action plan and reporting as required.

Required/Basic Qualifications

• Bachelor's degree in Engineering, Construction Management or Business Administration

• 2 plus years related work experience

• In lieu of Bachelor's degree(s) AND 2 plus year(s) related work experience listed above, High School/GED AND 6 plus year(s) related work experience

• State Electrical Inspector's Certification and/or Journeyman License and/or HVAC/Telecommunications Accredited Certification

Desired Qualifications

• Residential electrical, mechanical or construction work experience under a State Licensed/Registered Contractor or Energy Company

• Bilingual

Working Conditions

• Field Mobility Classification

• Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location

• Office

• Field (residential homes, new construction sites and contractor warehouses)

• Call-out (24/7 on-call responsibility for a period of one week at a time)

Specific Requirements

• Must be able to obtain state Electrical Inspector certification within six months of hire.

Travel Requirements

50+%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, July 2, 2024

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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