The Field Service organization ensures that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner. As a Field Service Coordinator, you support the Service Organization and Beckman Coulter Customers.
This includes but is not limited to the following responsibilities
Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes.
Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day.
Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists.
Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support.
Assist with the closure of service jobs as needed in order to invoice customers timely.
Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
Adhere to compliance requirements at all times
Display team leadership with the ability to create and drive effective team working.
Highly effective and demonstrated Time Management and Personal Organization.
Familiarity with standard Computer Administrative Tools (Windows, MS Office).
Knowledge of Oracle is preferable although not required.
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include proven professional, conflict management, and persuasion skills.
Must possess strong problem solving skills.
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
A "Do It Now" mindset coupled with a strong sense of accountability.
Ability to work a set 9 hour shift anytime between 6am 8pm.
High School Degree or equivalent with 4 years relevant experience - OR - Bachelor's Degree or experience in customer service, call center or coordination environment preferred
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page
Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.