Valet Living Colorado Springs , CO 80928
Posted 7 days ago
Join MultiPro Property Solutions to revolutionize multifamily property services. As industry leaders, we understand the challenges faced by property stakeholders. Our nationwide solution ensures high revenues, cost minimization, and resident satisfaction. With efficient make-ready services, we guarantee timely project completion. Join us in transforming the multifamily property industry and making a real impact.
We are seeking a dynamic Field Service Coordinator to join our team. Reporting directly to the Operations Manager, you will play a crucial role in ensuring service compliance with our client's contract terms within a designated territory comprising approximately 20-40 apartment communities.
As the Field Service Coordinator, your primary responsibility will be to meticulously monitor completed work at our client locations, ensuring timely completion and adherence to contract terms. You will conduct thorough inspections, verifying compliance, and providing regular status updates to both internal teams and clients.
Your expertise and insights will be highly valued in this role, as you will have the opportunity to suggest and implement process improvements to enhance our operations. Your recommendations on enhancing our processes and the effective placement of independent contractors will directly contribute to our overall success.
This position holds significant importance in our field service operation, as your efforts will directly impact client satisfaction. By ensuring service excellence and maintaining compliance, you will play a vital role in building and maintaining strong client relationships.
Hourly Range: $20.00 - $23.00
Schedule: Monday - Friday, 8:00AM - 5:00PM
Auto allowance: As part of our auto allowance reimbursement program, you will be eligible to receive a fixed bi-weekly contribution, in addition to monthly variable mileage reimbursement.
Responsibilities:
Responsible for working with 20-40 properties at a time to ensure our delivered services comply with customer requirements and expectations
Perform daily visits to work locations to verify job status
Communicate with and follow-up with properties regarding job details to ensure client satisfaction
Keep detailed records of site visits to ensure consistency and accountability
Support process improvements by providing recommendations to streamline service processes in ways that heighten quality standards and ensure consistency
Work with independent contractors to schedule necessary repairs or touch-ups.
Provide client specifications and standard expectations to our independent contractors
Communicate with management any escalated issues or potential service issues
Responsible for correcting unsafe conditions in service areas and reporting any conditions that are not correctable to management immediately
Assist the Field Service Managers with any daily problems within assigned communities
Performs other duties, as assigned
Qualifications:
High school diploma or GED equivalent required; Quality Assurance Technical Certificate preferred
Bilingual (English / Spanish) required
Strong assessment, data collection and analytics skills
Strong problem-solving skills, needs to be an adept problem-solver, skilled at proposing and implementing solutions to process and service issues
Effective communication skills, both verbal and written
Strong attention to detail, organization skills and ability to multi-task
Must have a commitment to service excellence with a friendly and positive attitude
Excellent work ethic, integrity, and sense of accountability
Ability to manage stress and adapt to changing environment, comfortable with complexity
Ability to perform effectively in environments with frequent workload changes and competing demands
Physical Requirements and Special Conditions of Employment:
Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policy
Ability to lift up to 50 pounds
Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
Ability to work outdoors and be exposed to hot and cold temperatures
Valid driver license and good driving record
Flexibility to be available during irregular hours depending on business needs
Our full-time associates are provided with the following comprehensive, flexible benefits:
Health coverage for you and your family through medical, dental, vision plans
Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
401k Savings Plan with matching company contribution
Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
Referral bonus program (up to $2,500 for each referral hired)
Pet insurance plan options
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
Associate and family assistance program
Associate Relief Fund
Associate discount program
Rewards and Recognition program
Free access to Torch Fitness (virtual program and events)
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email accomodationrequest@valetliving.com
Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
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