Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.
Maximize Grainger's sales opportunities for designated customers by increasing sales through execution of account strategy and performing customer service related activities. The Field Sales Representative will be responsible for executing sales,contact, penetration and service strategies defined by management. This includes activities that drive superior sales growth, service, and strong customer relationships.This role will work closely with business partners to support the company's strategic initiatives.
Drives sales growth activities.
Establish and maintain customer relationships within assigned geography with focus on identifying/exceeding customer needs.
Execute on account strategy as defined by the District Sales Manager and/or Account Manager Identify new opportunities (contacts, products, projects, services, etc).
Proactively develop customer relationships by demonstrating efforts to understand and uncover customer's needs, relative to Grainger offerings.
Fully leverage all resources and technical support provided by Grainger.
Assist in the design and implementation of opportunities such as the following:
Educate business partners on customer opportunities & On-Site Services programs, including services scope definition.
Lead or assist in the opportunity development with customer and Account Manager.
Use probing questions & in depth knowledge of MRO product line to assess customer's needs & requirements, and translate those into Grainger product & service line offerings.
Seek and capture "spot buy" opportunities.
Identify additional opportunities to add items to managed inventory programs
Assist in customer training based on the implemented solution.
Responsible for service and support of managed inventory tasks, up to a maximum of 8 hours (on-going) per week of service work. Temporary fluctuation in time commitment possible as defined by customer and/or market requirements.
Understand local market conditions/customer requirements to properly drive service improvements.
Identify continuous improvement opportunities in productivity, process improvement, and cycle time with all service processes.
Work with client to update processes or workflow within the clients' site to improve operational efficiency.
Document standard operating procedures at client locations to provide direction to potential back-up resources to ensure continuing service.
Manage customer product ordering needs, product selection and technical support.
Comply with the safety and inspection requirements of the facility where the service is being provided.
High school diploma or GED required.
Undergraduate degree in Business Management or related field preferred or equivalent experience.
1-3 years of client management experience.
3 5 years of sales experience preferred
Ability to effectively negotiate with tact and diplomacy both internally and externally.
Manage complex technical, operational and financial issues.
Operate in a complex, rapidly changing environment.
Effectively use quantitative skills to analyze and report accurate information on overall results of the service.
Ability to identify opportunities, negotiate and manage sales; manage business needs and cost requirements.
Excellent presentation skills required.
Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment.
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island
Job Segment: Sales Rep, Field Sales, Business Manager, Facilities, Sales, Management, Operations
W.W. Grainger, Inc.