Field Representative, Service Provider Network

AAA Auto Club Dearborn , MI 48120

Posted 4 months ago

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities:

Supporting ACG organizational strategy this specialized position is responsible for contracting and maintaining optimum Emergency Roadside Assistance, and Battery Service (BS) network territory in assigned areas. Recommends the appointment and termination of contractors. Establishes and maintains relationships with non-network service providers (prospects) as potential contractor replacements. Facilitates contractor training and certification to improve service strategies as indicated. Advises contractors of Club policies, compliance, and operating procedures to ensure unsurpassed customer service. Provides small business consultative support and acts as a liaison between Club, service provider and member to ensure contractual, operational, and service quality requirements are supported throughout the provider network. Continuously monitors quality service and provides support and corrective action as appropriate to maintain service levels that achieve Automotive goals. Accountability for effectively managing the contractor cost per call (cpc) in adherence with budgeted goals. Ensures compliance with contractor payment policies to maintain a strong service provider network. Responsible for achieving battery program goals and sustaining a strong network of approved auto repair shops as assigned.

Prepares activity reports and maintains files such as performance and inspection reports, complaints, etc.

PREFERRED:

  • Bachelor's degree in Business Administration, Accounting, Communications or a related field, is preferred

  • Technical training in automotive repair

WORK ENVIRONMENT

Frequent travel required (up to 60% of work time) with exposure to road hazards and temperature extremes.

Required Qualifications:

  • High School diploma, GED or Technical school graduate/certification

  • Possession of a good driving record and a valid State driver's license.

Experience:

  • 3 to 5 years of directly related automotive or customer service responsibilities

  • Proven leadership skills

  • Analyzing reports and financial statements

  • Evaluating service needs and business practices

  • Managing vendor/supplier relationships

  • Resolving member/customer service issues

  • Communicating and advising facility owners, customers or members regarding standards, policies and procedures

Knowledge and Skills:

  • Strong interpersonal and written/verbal communication skills

  • Complaint management and conflict resolution skills

  • Analytical and negotiation skills

  • Ability to review a business situation and using financial data, develop strategies and implement plans to support a successful business model

  • Working knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint)

  • Automobile maintenance and operation

  • Training methods and techniques

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician (Entry Level) Detroit MI

Nautilus Hyosung

Posted 1 week ago

VIEW JOBS 8/8/2019 12:00:00 AM 2019-11-06T00:00 <p>As a Field Service Engineer, your primary mission will be to work with our customers within your defined territory to install, maintain and upgrade our Automated Teller Machines. You will also play a role in managing customer contracts and providing technical support during sales demos. Your background in electro-mechanical systems, coupled with your strong customer service skills with enable you to hit the ground running. The ability to work independently to complete system upgrades and provide preventative maintenance and repairs will ensure your success. Experience working across business units with a variety of personalities will serve you well as you interact with our customers to answer questions and resolve technical issues. This is a tremendous opportunity for the motivated, self-directed individual to work with a high degree of autonomy and represent a leading ATM company!</p><p><strong>Requirements</strong></p><ul> <li>High School Diploma/GED</li> <li>Associates Degree in Electronics/Electro-Mechanics/A+ Certification or equivalent experience preferred</li> <li>Valid Drivers License</li> <li>1-3 yrs of experience problem-solving/troubleshooting electronics</li> <li>Must have working knowledge of Excel, Word, and other PC-based programs.</li> <li>Analytical skills</li> <li>Organizational skills</li> <li>Positive attitude</li> <li>Professional behavior</li> <li>Self -motivation</li> </ul><p><strong>Benefits</strong></p><p>•Medical, Dental, Vision, beginning the first of the month following date of hire<br>•STD, LTD, 401(k), and Optional Life Insurance day one of employment<br>•5 paid holidays and 5 floating holidays every year</p> Nautilus Hyosung Dearborn Heights MI

Field Representative, Service Provider Network

AAA Auto Club