Field Representative I, Business Process Outsourcing, BSS

Field Representative I, Business Process Outsourcing, BSS

POSITION PROFILE

Provides high-speed manual key data entry and verification from incoming hardcopy documents.

Provides document classification validation of automatically classified documents.

Provides data validation of automatically extracted data from digital documents.

Provides redaction validation of automatically applied redaction of digital documents.

Provides manual meta-data indexing from digital documents.

Provides quality control of documents converted to digital format. Provides check data validation of incoming checks. Provides check batch total reconciliation. Provides check amount account distribution as required by customer.

JOB DUTIES AND RESPONSIBILITIES

� Responsible for accurate high-speed (15,000 KS per hour) of hardcopy documents into the Unibase Data Entry Software.

� Analyze automated document classification exceptions of digital documents and make corrections as necessary.

� Analyze automated extracted data exceptions (low confidence level) from data and make corrections as necessary.

� Analyze automated redacted data exceptions (low confidence level) from data and make corrections as necessary.

� Responsible for manually entering meta-data index information from digital documents.

� Analyze digital checks and accompanying coupons/documentation to ensure proper payee, valid check date, and check is signed. Make corrections according to policy and procedures to include generating proper Check Return Letter, if necessary.

� Analyze automatically extracted check CAR/LAR amounts and make corrections as necessary. Ensure fiscal control of check batches.

� Research and analyze check distributions, as required by customer.

� Responsible for comparing hardcopy documents to digitally converted version to ensure customer required quality.

� Meets deadlines by working at a quick and steady pace while still maintaining quality/error free work.

� Achieves Time Productive statistics by meeting standards established by the BSS BPO manager.

� Achieves high level of accuracy by meeting standards established by the BSS BPO manager.

� Completes all paperwork in a timely, accurate and legible manner by reading and writing in English.

� Must be able to adapt to changing situations and be flexible.

� Must be able to perform repetitive work according to set procedures while maintaining quality and production standards.

� Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

Typically Required:

� High school diploma or equivalent.

� Requires minimum of 2 years of related work experience.

� Familiarity with personal computers required.

KNOWLEDGE, SKILLS AND ABILITIES

� Basic knowledge of ten-key and keyboard skills.

� Excellent written and communication skills.

� Ability to perform analysis and problem solving.

� Detailed oriented.

� Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, other departments, and management.

� Excellent customer service skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

� Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature.

� Must be able to work in a production facility by adapting to moderate to high noise levels.

� Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �· prepare, provide and convey diversified information.

� Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Must have ability to left mail trays.

� Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

� Work has cyclical stress due to daily goals and deadlines.

� Ability to handle multiple tasks simultaneously.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.