Field Quote Supervisor - Mechanical Services - Remote (Us)

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

As the Mechanical Services Supervisor for Field Quote Support Center, you will be responsible for training and managing a team of Field Quote Support Coordinators to prepare estimates and proposals. You will monitor their effectiveness and responsiveness to customer requests, ensuring the team follows up and secures purchase orders based on Field leads phoned in by Field Mechanics. You will also be responsible for improving customer satisfaction through timely follow-up, and for driving high margin revenue for our Mechanical Services business.

As a Field Quote Supervisor - Mechanical Services, you will:

• Track the activity of the Field Quote Support Center and measure its effectiveness based upon KPIs (quotes processed per day, average time to complete quote, quote close ratio, quotes forwarded back to sales for follow, etc.)

• Provide feedback to coordinators on the performance of the duties

• Prepares proposals and estimates based on information provided by field mechanics

• Train the coordinators in effective communication, estimating and proposal generation

• Ensure coordinators on your team communicate effectively with Zone Operation Center coordinators when orders are approved and handed off for execution

• Ensure your team follows up on customer proposals and secures purchase orders

• Assist in identifying source and cost of repair parts when necessary

• Maintains funnel of proposals and purchase orders

• Reports monthly sales results and funnel to the Mechanical Center of Competency and the Customer Service Center Manager

• Provides feedback to streamline the process and improve through put

• Deliver outstanding customer service

You will make an impact with these qualifications:

Basic Qualifications:

• High School diploma or state-recognized GED

• Excellent organizational, interpersonal, verbal, and written communication skills

• 5+ years of supervisory experience in a call center environment

• Strong knowledge of mechanical repair services including appropriate labor and materials based on applicable work experience

• Strong customer service skills

• Professional phone etiquette and communication skills

• Ability to effectively manage employees

• Ability to manage multiple tasks and prioritize workload

• Knowledge of accounting principles

• Strong knowledge and experience in Microsoft Office tools

• Strong interpersonal skills to work with mechanics and operations

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• Qualified candidates must be able to work in a hybrid (on-site/remote) environment if needed

Preferred Qualifications:

• Local to the Greater Dallas/Ft. Worth Metro Area

• Associate or Bachelor's Degree

• 10+ years of supervisory experience in a call center environment

• Experience in HVAC Service Call dispatching or Mechanical Field Experience

• Understanding of business processes, standard practices, tools, and financial systems within branch

You'll benefit from:

• Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

• The pay range for this position is $66,500 - $114,100 (based on 100 Geo Diff) and an annual target bonus of 5%. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

#LI-CM1 #RSS #Remote Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.