TechFlow's Platform Services Division is seeking a Field Quality Manager to support checked baggage maintenance at US airports in the North Western States. Reporting into the Director of Field Optimization & Quality, this position promotes quality standards, while actively driving process improvements to increase reliability, decrease overhead, and provide rapid escalation resolution ensuring compliance and integrity. This is a hands-on customer service position working with regionally local customers and subcontractor personnel.
Expected Travel: 50-75% travel required within a defined region
Serves as a quality liaison between Field Quality Director, TSA airport management and airport stakeholders. Ensure consistent compliance to contract regulations. Provides support to field operations in achieving division goals while complying with regulatory requirements and driving quality.
Develops and fosters a philosophy of continuous improvement across the region. Implements and consistently promotes the philosophy that compliance in quality, safety and training is essential to successful operations.
Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, approach, and quality, and improve program performance. Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
Drives Communication up and down the organization. Builds relationships that support and encourage participation and innovation in creating problem solving strategies that enable the region to meet contractual objectives. Prepare briefings and present complex technical information to technical and nontechnical audiences.
Identify and nurture both cost savings and revenue opportunities.
Bachelor's degree preferred but combinations of education and work experience will be considered.
5+ years' experience in Field Management, Logistics, Quality and/or Data Analytics is strongly preferred.
Experience managing field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
Proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
Experience collecting, analyzing and organizing data to identify and drive preferred results.
Ability to exhibit clarity, confidence and accuracy when discussing projects and technologies.
Conducts regularly scheduled meetings with TSA airport management, stakeholders and TechFlow quality staff to continuously develop, monitor and evaluate progress.
Self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to beat expectations.
Must possess strong organizational skills, attention to detail and excellent writing skills.
Experience with airport baggage screening operations is highly desired.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has three principle lines of business: Platform Services, Mission Services and Digital Services. Our company has a strong track record of successful contracts in both areas and encourages cross collaboration.
PLEASE NOTE: TechFlow is an equal opportunity employer (Minority / Female / Disability / Vets). Applicant selected will be subject to a government security investigation.
Since 1995 TechFlow has been committed to staying ahead of the technology curve. In the world of technology, there are leaders and followers - those catching up, and those who are always ahead. At TechFlow, we are passionate about being "Always Ahead". Our employee ownership drives this entrepreneurial spirit that allows us to deliver impactful ingenuity on a government scale.