Field Operations Warranty Specialist

About the Company

Wisenbaker Builder Services is one of the largest flooring, cabinet, countertop, and window covering manufacturing and installation companies in the nation.

What We Offer:

• Top Work Places in Texas

• Access to ongoing training and resources.

• Health, dental, vision, and life insurance

• 401K retirement savings plan

• PTO

Job Purpose

We are looking for a proactive individual to join our Field Operations team as a Warranty Specialist. A Warrant Specialist is the liaison between our Field Operations Staff and the sub-contractors that will be performing warranty work. Communication expertise and attention to detail is key in this position.

If you think this is a match for you, We want to hear from you.

Primary Duties & Responsibilities

This position is responsible for the following:

• Developing and maintaining good working relationships with all subcontractors, Area Managers, Expediting team, Labor Development team and Inside Operations Warranty team

• Check with subcontractors each morning to confirm they have all necessary documents, materials and equipment to complete their occupied services

• Assist in clarification and direction of any occupied service work order questions

• Contact each subcontractor assigned to each occupied service to confirm service completion

• Meet with homeowners and builders in the field to resolve elevated warranty issues

• Attend on-site product trainings

• Participate in weekly field operations meetings

• Participate in weekly labor meetings

• Participating in monthly financial meetings

Qualifications & Required Skills

• Excellent written and verbal communication

• Good Time Management and ability to prioritize task

• Ability to make quick decisions and escalate issues in a timely manner

• Excellent customer service skills

• Bilingual is a plus but not required

No two career paths at Wisenbaker are the same, we strive to have the best person for the job in every position which opens everyone up to the possibility of career growth and change the longer you are with and invested in the companies success.

At Wisenbaker, we believe in providing opportunities for our employees to learn, grow, and shape their future.

Ready to roll up your sleeves and dive in? Join us! Apply today