Field Operations Support Assistant

Service Corporation International Seattle , WA 98113

Posted 3 weeks ago

Overview & Responsibilities

SCI is certified as a Great Place to Work by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not "just a job". We currently have a full time opening for a Field Operations Support Assistant at Evergreen Washelli Cemetery in Seattle, WA. This is the opportunity to be part of the Dignity Memorial provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

GENERAL ACCOUNTABILITIES

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Other general duties include greeting the general public, answering questions and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

SPECIFIC RESPONSIBILITIES

Provide Clerical Support

  • Performs day to day clerical duties as required which may include:

  • Preparing death certificates, prayer cards and related documents

  • Greeting family members and friends

  • Completing required permits and / or certificates

  • Receiving and / or processes payments and/or contracts

  • Preparing and processing Veteran's Paperwork

  • Ordering supplies, filing and responding to inquiries

  • Ensures that the required documentation to support requested products and services is accurate and complies with state, federal and company rules and regulations, to include:

  • Preparing and distributing daily interment or cremation schedules, reports, and documents

  • Maintaining and verifying the accuracy of logs associated with markers, interments and/or cremations

  • Acts on calls from external customers, including other cemeteries and mortuaries, to provide product and service selections, to include disposition of remains, contracts, and payments

  • Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

  • Oversees the processing of installation orders to grounds and maintenance departments

  • Enters contracts and cash receipts in HMIS when necessary

  • Prepares marker/ monument placement paperwork

  • Composes edits and provides obituaries to newspapers and MeM

  • Processes account payable transactions

  • Assists Sales, Community or Family Service Counselors as needed

  • Assists location management with daily operations including SOX compliance, delivery process and liability release

  • Assists with payroll

  • Prepares for funeral services by preparing sign-in books, ensuring veteran's paperwork is completed, and assisting professional funeral staff as directed

  • Conducts blind checks

  • Assists with MEM preparation and service materials

  • Monitors and follows up on marker orders; tracks memorial orders

  • Maintains Dignity for Excellence location book where applicable

  • Acts as backup to Receptionist

  • May design and manage MEMs including monuments and markers

  • May maintain location website to include accuracy of obituaries, service information, etc.

Customer Service

  • Communicates client family's needs promptly and accurately to the appropriate staff member.

  • Conveys a sense of concern and empathy with client family members at all times.

  • Demonstrates a caring attitude when problems arise while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution

  • Responds to customer inquiries via telephone, internet and in person

  • Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

  • Keeps accurate records

  • Performs other duties as assigned

Requirements & Qualifications

Education:

  • High School or GED equivalent

Certification/License:

  • None required

Experience:

  • 1 - 2 years' experience in an office clerical or customer service capacity required

  • Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities:

  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

  • MS Office Suite experience is highly desirable

  • Good verbal and written communication skills

  • Strong organizational skills

  • Basic mathematic skills

  • Ability to apply common sense understanding to carry out written or oral instructions

  • High level of compassion and integrity

  • Problem solving skills

  • Ability to multi task and set priorities

  • Detail oriented

  • Ability to maintain confidentiality

SCI Overview

Who we are. What we do.

We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.

As used herein, "SCI" refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Vendor Support & Operations

Amazon.Com, Inc.

Posted Yesterday

VIEW JOBS 8/17/2019 12:00:00 AM 2019-11-15T00:00 Are you interested in innovating to deliver a world-class level of service to Amazon's vendors? Amazon's Vendor Services program improves customer experience on Amazon.com by working directly with vendors to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve vendor engagement and satisfaction, and enable scalability. The Vendor Services team is the vendor facing arm of the program and has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction with the program. This team is looking for managers that will own account management for a set of vendors. The Manager, Account Management would manage the vendor service relationship for a set of vendors. They will have complete accountability of the service levels across different workflows and work with the respective internal teams to ensure service delivery as per committed SLAs. They will lead a team of vendor specialists who would manage the day to day service deliverables. The Manager, Account Management would also manage vendor service escalations and ensure appropriate resolution. They would own vendor specific service metrics and contribute to business reviews. The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives. Above all, they should demonstrate a high level of ownership, as they would be the face of Amazon to the vendors, owning the vendor satisfaction and contributing to vendor experience on the Amazon platform. ROLE & RESPONSIBILITIES: Service Delivery: * Deliver timely, accurate and professional operational support to all vendors within a specified SLA. Drive results in a cross functional environment. * Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. * Contribute to definition and design of tools, standard operating procedures and processes. Vendor Relationship Management: * Serve as the first point of contact for all vendor service escalations. * Liaise with other internal departments as required to resolve vendor's issues and questions. * Be a consultant to the vendors to help maximize their value from Amazon Vendor Services. Team Management: * Own hiring, training, and onboarding of Account Managers. * Ongoing performance management of Account Managers. * Provide coaching and mentoring to Account Managers for employee development and career progression Amazon.Com, Inc. Seattle WA

Field Operations Support Assistant

Service Corporation International