Field Operations Support Assistant

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Consider the possibilities of joining a Great Place to Work!

Our administrative processors work as a team to ensure that the location's varying operational needs are met. There is a heavy amount of paperwork processing throughout their workday, primarily using Microsoft Office applications and company-specific software. There is also a great deal of research, verification of data and use of critical thinking skills. The admin team seeks to provide an exemplary level of customer service.

JOB RESPONSIBILITIES

• Complete all tasks as efficiently as possible

• QC work completed by other members of the admin team, returning any work that needs correction

• Review various administrative reports daily and take immediate corrective action to solve any issues

• Facilitate the interment pouch process from start to finish, working with other departments as needed to correct issues

• Update and maintain the location's records, logs and files

• Process burial charts, ensuring all paperwork related to the interment is recorded accurately

• Process payments using POS payment machines and post payment batches in the computer system

• Process quitclaim paperwork, transfers of ownership and Certificates of Interment Rights

• Process Accounts Receivable Adjustments, making modifications to electronic records accordingly

• Work with counselors, arrangers and customers to conduct research, resolve issues, and give support as needed

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required

• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

• MS Office Suite experience preferred

• Basic mathematics skills required

• Good verbal and written communication skills

• Strong organizational skills and detail oriented

• High level of compassion and integrity

• Ability to maintain confidentiality

• Positive, can-do attitude

• Strong understanding of administrative SOP and company policies

• Strong interpersonal skills, able to build a team relationship with fellow co-workers

• Self-driven, with the ability to see what needs to be done and take independent action

• Ability to set priorities, multi-task, and function in a fast-paced environment

• High level of compassion, integrity, and confidentiality

• Highly analytical, able to evaluate and solve problems

• •Detail oriented with excellent communication skills

• Flexible; able to change course whenever unexpected changes occur

Compensation:

Salary: $16.85/hr.- $18.60/hr.

An individual's pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.

Benefits:

Medical

• Dental

• Vision

• Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution

• Sick Leave

• Short-Term Disability

• Long-Term Disability

• Life Insurance

• Voluntary Accidental Death or Dismemberment Insurance

• Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match

• Employee Assistance Program

Postal Code: 92121

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - San Diego