Field Operations Support Assistant

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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building

• Updates digital kiosk to display daily interments / service times

• Creates digital signage to announce special events

• Sets up arrows and creates maps to guide families to services

• Working with counselors and arrangers in a team environment

• Processing Interment Verification documentation and conducting Blind Checks

• Verifying interment records against the digital files in HMIS

• Responds to guests questions about services

• Scanning old records into HMIS in accordance with the Paperless Initiative

• Assists maintenance team as needed

• Assisting with other administrative tasks or special projects assigned by Management

• Immediately notifies and involves management with customer service and security issues

• Answers, screens, and routes incoming calls to appropriate staff members

• Receives incoming mail and packages

• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Six months general office, receptionist, or administrative support experience preferred

• Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

• Working knowledge of MS Office Suite

• Clear and professional speaking voice and tone

• Professional interpersonal skills to handle sensitive and confidential situations

• Position continually requires demonstrated poise, tact and diplomacy

• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Compensation:

Salary: $16.00/hr.- $18.00/hr.

An individual's pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.

Benefits: Part-time associates working an average 20 hours a week may be eligible for 401(k).

Postal Code: 92683

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Westminster