Department Information, Job Summary and Essential Job Functions
NOTE: The normal starting salary for this position is $51,803.28/annually. A higher salary may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.
OPEN TO UTILITIES DEPARTMENT EMPLOYEES ONLY
This position manages the meter reading work group, supervising both management and AFSCME employees. The position is responsible for maintaining meter reading routes, equipment, and the transfer of electronic data to ensure customer billing activities are accurate and timely.
JOB SUMMARY AND ESSENTIAL JOB FUNCTIONS
This position is located in the Utilities Customer Service Division of the Utilities Department and is under the direction of an immediate supervisor. Employees of this classification perform work of a responsible supervisory level and perform project related administrative duties. Employees under the direction of a Field Operations Supervisor are assigned to semi-skilled and technical trades classifications routinely involved in field maintenance or construction activity. Essential job functions include: prioritizing and distributing assignments to a specialized work unit or multiple work crews; reviewing work orders and scheduling work activities; demonstrating proper safety and work procedures to subordinates, to ensure the efficient and safe completion of their assignments; compiling information for reports, budget, goals and objectives; performing routine inspections of work in progress and upon completion; recording and reporting work progress; maintaining records of maintenance and equipment usage; and responding to routine citizen complaints or inquiries by correcting problems or investigating the nature of complaints and responding verbally or in writing. The work is primarily performed independently, under the general direction of the immediate supervisor. The incumbent is responsible for the quality of workmanship and procedures followed to carry out a given work assignment. The employee is required to possess all skills, knowledge, and abilities of employees supervised, prior to assuming the position.
Knowledge of and skill in applying supervisory practices.
Knowledge of and skill in demonstrating work and safety procedures.
Knowledge of subordinate's duties and responsibilities.
Skill in communicating effectively.
Skill in coordinating multiple work assignments.
Skill in standard report preparation.
Ability to establish and maintain effective working relationships.
Ability to make decisions and set priorities.
Willingness to assume responsibility for workers and equipment.
Possession of a valid Oklahoma State Driver License.
Possession of a valid Oklahoma Commercial Driver License. (Dependent upon assignment)
Possession of an Oklahoma Department of Environmental Quality (DEQ) Waterworks Operator, Wastewater Works Operator or Distribution and Collection Technician or Operator Certification. (Required Class Certification dependent on position(s) supervised.)
A minimum of an Associate Degree in Business, Computer Science, or related field.
Experience using MVRS, Itron (Meter Reading software), SAP billing system, or other related software applications.
Experience supervising a work group.
Skill in communicating with customers and other stakeholders, and resolving complex and/or controversial issues.
Working Conditions and Physical Requirements
Frequently outside; exposed to heat, cold, humidity, and rain, etc.
Local travel on a daily basis.
Subject to working on or around slippery surfaces such as wet streets, mud, and oil.
Possibility of working up to 20 feet above ground level.
Subject to working near moving objects such as traffic and machinery.
May be exposed to pronounced strain or vibration, high concentration of dust, and intermittent or continued loud and insistent noises when operating equipment.
Possibility of occasional exposure to agents which may cause allergic reactions, such as, bee or wasp stings, poison oak, ivy, and sumac.
May work near high voltage electricity, pressurized components, and highly combustible materials.
Exposed to chemical irritants or noxious odors such as pesticides, fertilizers, cleaning solutions, etc.
Occasionally required to change work hours or work beyond normal work day.
May be required to work weekends and holidays.
NOTE: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and business needs of the assigned work unit/department.
Strength enough to lift, push, pull, or carry materials up to 95 pounds such as cement filled bags, machinery, and equipment.
Stamina enough to exert oneself physically throughout the work day.
Flexibility enough to bend, twist, and reach to perform repetitive tasks.
Mobility enough to continuously move oneself from place-to-place.
Manual dexterity enough to use hand tools.
Vision, speech, and hearing enough to meet the essential functions of the job.
NOTE: City employees are required to receive pay electronically, either via direct deposit or pay card.
NOTE: Full-Time employees on the Interdepartmental lateral transfer/voluntary demotion list who are interested in this position must submit an application through the standard process.
NOTE: Upon a conditional offer and acceptance of employment, the City of Oklahoma City will conduct a background investigation/verification. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.
NOTE: The selected applicant will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy upon conditional offer and acceptance of the position and prior to being directed for a health screen/physical examination and drug test. Full-time City employees currently occupying a job classification requiring a Commercial Driver License will not require retesting.
NOTE: Completion of the supplemental questions is required. Responses to supplemental questions must be supported by work history/information listed on the application/resume.
AN EQUAL OPPORTUNITY EMPLOYER
If you require reasonable accommodation at any time during the hiring process,
please notify one of the Personnel Department Representatives.