Field Operations Supervisor

DETAILS

Albany, NY

Posted 10 days ago

Category

Operations & Administration

Employment Type

Full time

Type

Regular

Title:  Field Operations Supervisor

Location:  Albany, NY 1220

Employment Type: Full-Time

Hourly Range: $25-$36.50 per hour

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

We are seeking motivated applicants with relevant healthcare and/or call center sales experience to join our fast-growing department, booking patients with our mobile health team from lists provided by our partners.

RESPONSIBILITIES:

• Follow all pertinent DocGo policy and procedures

• Functions as an on-line supervisor, monitoring operations to ensure the delivery of quality and effective service.

• Works as part of a supervisory team with management staff to ensure continuity, consistency, and strong lines of communication.

• Monitors operations to ensure that all personnel comply with company policies and procedures.

• Regularly oversees site stocking/cleaning to ensure they meet or exceed requirements regarding maintenance, equipment, supplies and cleanliness.

• Ensures that personnel keep the site location in a clean, sanitary, and functional condition.

• Ensures all scheduling requirements are met within a timely fashion.

• Duties may include scheduling and staffing, logistics management, clinical and administrative QA/QI, and performance management.

• Manages and supports Site Leads and team with operations, logistics, staffing, and scheduling.

• Other tasks as assigned.

QUALIFICATIONS:

• 2+ years of experience in a supervisory role (preferred)

• Valid Driver's license (required)

• Knowledge of HIPAA (Health Insurance Portability and Accountability)

• Staff scheduling experience

• Problem solving skills, attention to detail, & organization skills

• Proficiency in Microsoft Office

• Excellent verbal and written communication skills

• Paramedic Certification Preferred

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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