Field Operations Program Manager

Atlassian San Francisco , CA 94118

Posted 2 months ago

Job Description:

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 150,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through targeted, value-added outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle. This role will play an important part in managing a portfolio of projects that will help us optimize the "high touch" processes that complement the flywheel.

The Field Operations Program Manager is a senior-level individual contributor, with a proven track record of driving complex projects. At Atlassian, you will work closely with our Field Operations teams to collect and prioritize demand, and manage projects in an integrated project roadmap across all go-to-market (GTM) functions. You will be wearing multiple hats as you help build out and refine a best practice framework for project and program delivery within our department, mentor "part-time" PMs, and project manage your own Field Ops initiatives.

What we want to get done:

  • Support demand collection and prioritization across the Field Leadership teams, including Direct Sales, Renewals, Channel, and our Advocate teams. Ensure alignment of department projects, and investments to the quarterly and yearly OKRs. Provide visibility to, and support for staffing requirements and highlight and mitigate resource contention across the portfolio. Liaise with IT Program Management to coordinate the IT and Business roadmaps, and ensure alignment of priorities and timelines.

  • Provide day-to-day support for the management of projects within our portfolio. These may be Enterprise-wide transformation programs impacting the whole company, or tactical initiatives that require your skillset to get them done. Activities will include the creation/management of program charters, staffing plans, project plans, risk & issue management, communications plans, RACIs, and project governance, including status meetings and steering committees. Work closely with your IT PM counterparts to ensure we are managing projects holistically across business & IT workstreams, to eliminate blind spots and roadblocks.

  • Drive alignment across the Field organization and other departments through clear communication and change management practices. Ensure stakeholders are properly engaged at the right stages in the project lifecycle. Manage cross-functional and cross-geo collaboration - our teams span the globe, and so do our projects.

Required Skills:

  • Minimum 7 years in Strategy Consulting and/or Sales/Business Operations, ideally within a high-growth technology company.

  • Minimum 5 years of experience in a Program Management or Senior Project Management role, with experience leading Enterprise-level projects.

  • Proficiency in the Atlassian project management & collaboration stack, and comfortable leveraging technology to bridge the geo divide.

  • Experience working with a variety of SDLC methodologies, and the ability to determine the best fit for your projects.

  • Excellent business acumen. You have a solid understanding of B2B sales GTM strategies and operations, and have something to contribute in our roadmap planning discussions with executive leadership and key stakeholders.

  • Metrics-driven. You use data to frame, inform and guide the prioritization and decision making process, to manage the health of your programs through delivery, and to assess the success and impact once you are done. This may include ROI analysis, capacity planning and budgeting, TCO analysis, revenue modeling and more.

  • An ability to think strategically but dive into details when needed.

  • Atlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.

  • Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.

  • Excellent communication skills and executive presence.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Field Operations Program Manager