Field Operations Manager

Paladina Health Akron , OH 44301

Posted 2 months ago

Paladina Health is seeking an experienced Field Operations Manager to join our growing team in the Cleveland and/or Akron, area of Ohio! This person will provide leadership, direction, coordination, and administration of operations for a group of corporate clinics. The Field Operations Manager is responsible for the oversight of a number of employer (onsite and near site) clinics in a regional territory, including ordering of supplies, scheduling, running the clinic compliance programs, management of non-provider medical personnel, and for assuring Paladina Health physicians have the resources and tools necessary to be successful. Because this is a regional position, the Field Operations Manager must be willing to travel extensively throughout the region and accept responsibility for meeting financial, regulatory and satisfaction goals for a number of geographically dispersed clinics. Additionally, the Field Operations Manager will work with our corporate client's benefits department to assure their plan design goals are being met.

Essential Duties & Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

Caring for our patients:

  • Plans, organizes, and manages field operations for several clinics, including staff hiring, training, scheduling, inventory control and facility upkeep.

  • Participates in the education and enrollment activities associated with acquiring new patient members and helping them to engage with the program.

  • Ensures patient safety goals and infection control standards are achieved throughout the clinics.

  • Participates in the achievement of patient, client, and employee satisfaction goals. Responds to clinic operational complaints with thorough investigation of concerns.

  • Ensures clinic schedule templates are maintained to promote efficiencies in practices and customer satisfaction.

Caring for our teammates:

  • Oversees staffing of clinics, ensuring appropriate coverage and level of staffing needed to support physicians, clinic schedules, and corporate client.

  • Orients new staff (including physicians) as assigned ensuring that appropriate information necessary for the successful performance of duties and responsibilities and enhancing employee retention efforts.

  • Assumes responsibility for clinical staff adherence to personal appearance, dress and grooming standards, always portraying a professional appearance.

Financial and regulatory management

  • Provides leadership in complying with governmental, accreditation, and other regulations/requirements and with clinic policies.

  • Coordinates workflow in clinics and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency.

  • Manages the vendors and external services used in clinics.

  • Actively participates in projects and activities that promote achievement of quality, financial, and strategic goals.

  • Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. Responds to physician issues regarding clinic operations

  • Performs other duties as assigned to support the essential functions of the job and operational needs of the department.

Desired Attributes:

  • Well-developed sense of how to hire for and to develop service excellence in teammates

  • Appreciation of the importance of a common culture and ideas for promoting our core values

  • Ability to be a respected leader who demonstrates devotion to team, self-awareness, and a "get-things-done" attitude

Minimum Qualifications:

  • Bachelor's degree in healthcare related or business field

  • 5+ years of business, clinical or military experience, with accountability for metrics, satisfaction, and operational efficiency.

  • Previous clinical management experience in physician practice setting required.

  • Must be able and willing to travel extensively throughout the assigned region.

  • Demonstrates a high degree of client focus and attention to service

  • Excellent written and oral communication skills

  • Strong presentation, employee management, and project implementation skills

  • Strong computer skills with MS Office and EMR tools required, preferably eCW (eClinical Works)

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Field Operations Manager

Paladina Health