Paladina Health is seeking an experienced Field Operations Manager to join our growing team in the Cleveland and/or Akron, area of Ohio! This person will provide leadership, direction, coordination, and administration of operations for a group of corporate clinics. The Field Operations Manager is responsible for the oversight of a number of employer (onsite and near site) clinics in a regional territory, including ordering of supplies, scheduling, running the clinic compliance programs, management of non-provider medical personnel, and for assuring Paladina Health physicians have the resources and tools necessary to be successful. Because this is a regional position, the Field Operations Manager must be willing to travel extensively throughout the region and accept responsibility for meeting financial, regulatory and satisfaction goals for a number of geographically dispersed clinics. Additionally, the Field Operations Manager will work with our corporate client's benefits department to assure their plan design goals are being met.
Essential Duties & Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.
Caring for our patients:
Plans, organizes, and manages field operations for several clinics, including staff hiring, training, scheduling, inventory control and facility upkeep.
Participates in the education and enrollment activities associated with acquiring new patient members and helping them to engage with the program.
Ensures patient safety goals and infection control standards are achieved throughout the clinics.
Participates in the achievement of patient, client, and employee satisfaction goals. Responds to clinic operational complaints with thorough investigation of concerns.
Ensures clinic schedule templates are maintained to promote efficiencies in practices and customer satisfaction.
Caring for our teammates:
Oversees staffing of clinics, ensuring appropriate coverage and level of staffing needed to support physicians, clinic schedules, and corporate client.
Orients new staff (including physicians) as assigned ensuring that appropriate information necessary for the successful performance of duties and responsibilities and enhancing employee retention efforts.
Assumes responsibility for clinical staff adherence to personal appearance, dress and grooming standards, always portraying a professional appearance.
Financial and regulatory management
Provides leadership in complying with governmental, accreditation, and other regulations/requirements and with clinic policies.
Coordinates workflow in clinics and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency.
Manages the vendors and external services used in clinics.
Actively participates in projects and activities that promote achievement of quality, financial, and strategic goals.
Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. Responds to physician issues regarding clinic operations
Performs other duties as assigned to support the essential functions of the job and operational needs of the department.
Well-developed sense of how to hire for and to develop service excellence in teammates
Appreciation of the importance of a common culture and ideas for promoting our core values
Ability to be a respected leader who demonstrates devotion to team, self-awareness, and a "get-things-done" attitude
Bachelor's degree in healthcare related or business field
5+ years of business, clinical or military experience, with accountability for metrics, satisfaction, and operational efficiency.
Previous clinical management experience in physician practice setting required.
Must be able and willing to travel extensively throughout the assigned region.
Demonstrates a high degree of client focus and attention to service
Excellent written and oral communication skills
Strong presentation, employee management, and project implementation skills
Strong computer skills with MS Office and EMR tools required, preferably eCW (eClinical Works)