Field Operations Asst II

Johnson Controls, Inc. Hawthorne , NY 10532

Posted 2 months ago

What you will do

Under general supervision, coordinates all contract scheduling, revenue forecasting, billings, collections, subcontract creation and resource planning with guidance from the Team Leaders. Partners effectively with the Operations Team Manager(s) to ensure financial commitments are met monthly, quarterly and annually.

Ensures work performed is in compliance with state, local, federal, and legal requirements and operates with the highest of ethics and all work is completed in a reasonable timeframe. Analyzes and assesses operations agent team performance and makes adjustments as needed to enhance operations performance in a cost effective manner. Develops relationships with our subcontractors and customers to facilitate payables and receivables effectively.

How you will do it

Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.

Upon completion, reconciles all contract close out activities monthly.

Coordinates contract scheduling to align backlog to plan and forecast. Follows up on activities to ensure completion in an established timeframe (i.e. subcontract invoices, billing, material purchases, etc.). to meet monthly financial commitments.

Assists with creation of billing schedules of values.

Develops and maintains viable long-term relationships with customers and subcontractors.

Participates in business review meetings by preparing and discussing critical contract information pertinent to current profitability status (i.e. AR disputes, slippage issues, un-booked change orders, billings). Researches and follows up on questions identified during monthly business review.

Ensures that all customer contact information required to support customer satisfaction activities are entered in appropriate BE tools.

Facilitates administration of warranty claims.

Facilitates certified payroll reporting, OCIP/CCIP enrollments, and any other contractual requirements related to back office processes.

Ensures that all BE standard tools, processes and programs are followed to optimize JCI profitability (i.e. Diversity spend initiatives, continuous improvement, and LEM)

May guide and prioritize the activities of the Customer Operations Agent Assistants. Periodically performs duties of the Customer Operations Agent Assistant as overflow demands.

Assist Team Leaders by providing weekly utilization reporting and analysis of contra dollars.

Other duties and administrative activities as assigned.

What we look for

Associate's degree preferred, high school diploma or equivalent required, plus a minimum of 2-5 years of service industry experience managing service operations and / or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals.

Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals. Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, PowerPoint and Internet business application usage.

What else you'll get

Supportive team environment, flexible schedule, mobile device, laptop, company vehicle. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Business Manager II

Johnson Controls, Inc.

Posted 2 months ago

VIEW JOBS 3/9/2019 12:00:00 AM 2019-06-07T00:00 What you will do: Under general direction, meets the profitability objectives and cash flow performance of the account plan. Develops account expansion plans and pull-through of additional JCI offerings leveraging purchasing, supplier programs, service and product offerings. Partners with JCI sales and ops management teams. Participates in contract renewal efforts. Owns and optimizes the billing and collection process for all service lines to meet appropriate performance levels. Leads the operational team to provide the operations and maintenance offerings to assigned account(s) for the purpose of delivering optimized workplace environments and manages the operations and maintenance budgets for customer. Responsible for meeting customer and employee satisfaction objectives and ensuring account staff meet procedural requirements for compliance with business delivery, quality, safety, human resources and health standards. Develops and maintains close working relationships with customers, and communicates and promotes company-wide offerings and expertise, to deliver a single seamless service to clients. Ensures contractual obligations are met. Tracks, analyzes and trends facility operating costs to identify operational cost reduction opportunities and generate savings for the customer. How you will do it: Strategic business manager responsible for profitability objectives including contract execution of high tech O&M business with multiple support services. This includes leading the onsite team of administrative support, technicians and JCI partners delivering HVAC, building automation, security, fire detection, fire suppression and building wide system IT services. Will implement innovative services by taking full advantage of the Internet of Things and Big Data analytics to deliver exceptional customer outcomes. Accountable for facility performance on large, multi-building, high risk, highly visible contracts typically up to $15M in size. Establish partnership with customers and develop a "C-Level" contact. Meets contractual obligations and customer satisfaction objectives. Participates in contract renewal efforts and promotes expansion of contract scope. Analyzes facility management business to identify & communicate to the business, potential cost reduction opportunities and additional Facility Management offerings Responsible for the execution and achievement of operational objectives. Ensures that consistent standards are deployed across customer accounts. University degree or equivalent combination of education and experience. 8 Years minimum experience. What we look for: Bachelor's Degree, Masters preferred and 10 years related experience leading facilities and HVAC operations. Demonstrated leadership ability and excellent communication and interpersonal skills. Proven ability to manage multiple teams simultaneously and communicate effectively with customers is a plus. Complex office buildings experience and additional certifications is a plus. Johnson Controls, Inc. Hawthorne NY

Field Operations Asst II

Johnson Controls, Inc.