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Field Operations Associate - Turns

Expired Job

Avesta Mcallen , TX 78501

Posted 2 months ago

Turns is looking for a highly motivated and skilled individual to help manage the logistics of our fast growing tech-enabled contracting services. Individuals should thrive in a fast paced environment and be able to handle elements of customer acquisition, relationship building, work order assignment, daily management of the complex problem of making sure that all work orders are completed by our contractors, and contribute to long term growth strategies. The ideal candidate would excel in people skills and problem solving. This individual must be a critical thinker, not easily overwhelmed, and able to pivot quickly. All of this, while developing and maintaining strong relationships with our contractors and clients.

RESPONSIBILITIES

  • Primary focus: prioritize locating and developing mutually beneficial and lasting relationships with our service partners

  • Recruit, screening and validate quality Service Partners

  • Maintain and assist growth of key Service Partners

  • Issue resolution, customer education, and customer communications

  • Manage all aspects of the daily operations of our two way platform - onboarding of service including active knowledge of Trustwork, coordinate allocation of key service partners time, and identify key trends between customers needs and our service partners capabilities

  • Implementing and following through with strategic growth strategies

  • Negotiating deals and setting expectations with contractors.

  • Identifying and upholding best practices for our vendors

  • Identify pricing trends

  • Knowledge of compliance requirements and restrictions

  • Be able to handle multi-task and pivot in a timely and organized manner

  • Solve client and contractor miscommunication in a timely fashion

  • Contribute with innovative ideas to expand the business in a new region

  • Travel to multiple locations to maintain relationships with clients and contractors

SKILLS & REQUIREMENTS

  • Bilingual (English/Spanish)

  • Ability to thrive in a fast-paced, entrepreneurial environment with highly motivated team members

  • Ability to work effectively in a team setting

  • Ability to quickly and effectively build partnerships with all customers

  • Bachelors degree or equivalent preferred

  • Active knowledge of construction and/or Commercial Real Estate preferred

  • Proficient computer skills

  • Active listening: Operations will need to be able to actively listen to teammates, service partners, and clients in order to interpret the core subject of the matter of the conversation. Open mindedness and forthright communication is a cornerstone for the fast-paced, entrepreneurial environment of Turns

  • Communication skills: Team members will speak with coworkers, contractors, and clients on a regular basis. Exceptional communication skills and an ability to effectively present analyses to both internal and external clients and influence change required

  • Organizational Skills:
    Multiple projects, people and many moving pieces will keep team members on their toes

  • Problem Solving Skills:
    Team members will be relied on to be market growth drivers as well as need to be ready when problems or complaints arise and be ready to respond with patience and understanding will a desire to solve the problem quickly

BENEFITS

  • Full medical/vision package to fit your needs with company contribution

  • Flexible vacation hours

  • Growth opportunity and potential equity package and/or compensation bonuses

  • Opportunity to train and work directly with the founders of the company

COMPENSATION

  • Full-time salary + commission structure negotiable based on experience

  • $40k-$60k

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Field Operations Associate - Turns

Expired Job

Avesta