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Field Manager

Expired Job

Estes Express Lines, Inc. Kent , WA 98031

Posted 4 months ago

Job Summary

  • Visit Clients' locations weekly to address issues and concerns, and to build strong inter-company partnerships

  • Communicate daily with drivers, dispatch, customers, and Sr. Management

  • Identify areas in need of improvement, develop and execute improvement plan

  • Observe and evaluate driver functions and coach drivers on needed improvements

  • Assign and monitor driver routes, authorize days off and manage performance

  • Enforce company policies and procedures

  • Enforce work ethics and operational structure

  • Oversee the day-to-day direction and management of operations

  • Supervise local drivers making deliveries to end customer (Business, Home Owner, Job-site)

  • Train drivers on customer delivery practices and expectations

  • Support customer relationships, oversee profit and cost controls; and negotiate claim settlements up to $1,000.00.

  • Ensure safety, service and quality measures are followed

  • Make deliveries, assist with deliveries, and move equipment as needed

  • Enforce Company Policy and Procedures (including Safety)

  • Investigate damage claims, accidents and property damage

  • Regular attendance is required

  • This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

  • High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background

  • One to three years' experience in customer service and/or transportation

  • CDL highly preferred

  • One year supervisory experience preferred

  • Proficient in Microsoft Excel

  • Excellent communication skills (listening, verbal, written)

  • Customer service focus

  • Problem solving and analytical ability

  • Prioritization and time management skills

  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities

  • Must be able to comply with all company policies, rules, procedures and Code of Conduct

  • Must be able to interact well with others

  • Must be able to work independently, or in a team setting

  • Must be able to lift approximately 50 lbs., or more if required by the essential functions of the job

  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

  • Must be authorized to work in the United States

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Field Manager

Expired Job

Estes Express Lines, Inc.