Field Liaison

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for a Field Liaison. You will be responsible for facilitating a close working relationship between Modivcare, transportation providers, and facilities through visits, outreach, education, training, and real-time trip observations, performs field investigations, including, but not limited to, transportation provider vehicle inspections, compliance risk assessments, and contract adherence. This position partners with the appropriate teams in identifying risks, challenges, and resolutions.

In this role, you will…

• Develop and maintain ongoing relationships with transportation providers and facilities through face- to- face meetings, phone/video calls, and group presentations.

• Perform scheduled and random visits to transportation providers to verify provider's adherence to contract standards for drivers and vehicles.

• Perform scheduled and random visits to medical facilities to provide outreach, training, and education.

• Conduct contractually required vehicle inspections, annually and as necessary.

• Maintain appropriate certifications to train transportation providers on PASS training and wheelchair securement.

• Provide oversight of driver and attendants participation in and compliance with Modivcare's prescribed training curriculum as outlined in the Safe Driver Program.

• Support transportation network digitization, facility adoption, and use of Tripcare platform/App use and other market specific projects.

• Collaborate with appropriate teams to resolve issues and provide follow up to transportation providers and facilities.

• Promote company programs with transportation providers, healthcare facilities, and case workers.

• Support company initiatives and projects related to network and facility outreach.

• 80% business travel may be required.

We are looking for someone with the following…

• Knowledge of Medicaid guidelines and Non-Emergency Medical Transportation (NEMT) preferred.

• Strong verbal, written, communication skills and ability to deliver clear, effective and engaging oral presentations to a public audience.

• Must be able to effectively build relationships with customers and co-workers, work independently and as a team member.

• Excellent problem solving skills with the ability to develop and implement action plans to address issues.

• Must have a valid and current driver's license with a clean driving record, and use hands-free mobile phone.

• Must be flexible to work various days/hours depending on operational needs. • Must be willing and able to travel within assigned regions.

• Able to obtain CTAA and NSC and/or other certifications, if necessary.

• Knowledge of Salesforce is desired.

• Bilingual is recommended.

• Proficient in Microsoft Word, Excel, and Outlook.

• High School Diploma required.

• Two (2) plus years of experience.

• Previous employment in the healthcare or insurance industry preferred.

• Prior audit, training, and presenting experience is preferred.

• CTAA and NSC Certifications preferred.

• Or equivalent combination of education and/or experience.

Salary: $18.81 - $25.40 hourly

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post --Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information

• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com