Job ID :
US - Georgia
Atlanta|US - North Carolina
When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
The Anatomical Pathology Division (APD) provides laboratories with the broadest portfolio of instrument and consumable solutions, from specimen collection and grossing to advanced staining and coverslipping. The Division generates $400MM in annual revenue and has 1,500 employees in 13 countries. The anatomical pathology product line includes Richard Allan Scientific, Erie Scientific, Microm, Shandon, and Lab Vision.
Field-based position responsible for performing instrument installations, demos, customer training, and technical product support for Anatomical Pathology instrumentation and consumables. The successful candidate must have the ability to utilize effectively communicate and perform histology lab procedures and best practices. The ability to manage installation scheduling, training coordination, and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of installation and training activities, and effective interaction and communication with Technical Support, Sales, and Marketing teams. The Field Laboratory Applications Specialist will also represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
Interpret and understand customer user requirements, and how they relate to product functionality
Provides troubleshooting and resolution of customers' technical issues, and provides help in the understanding of the appropriate use of Anatomical Pathology products
Handles requests for the replacement of the apparently defective product. Completes, maintains, and processes relevant paperwork and documentation, including records of customer complaints.
Provides periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Reviews available technical literature to maintain an awareness of current laboratory practices and procedures.
Provides on-site product installation and customer training, on an as-needed
Act as a Technical Specialist between Customers, Sales and Product Management
Participates in validating new products, customer evaluations of existing products and application support.
HT/HTL certification and 3-5 years of laboratory experience is required
Excellent interpersonal and presentation skills, Microsoft Office Suite proficient to include Microsoft Word, Excel and PowerPoint. Technical writing skills, ability to work with minimal supervision in a laboratory environment and in the field.
Ability to work in a field team environment, and must be customer focused with appropriate sensitivity and sense of urgency for customer issues. Customer facing skills are necessary. Excellent oral and written communication skills, problem-solving, listening, and organizational skills are strongly desired.
Position requires maintaining on-going professional certifications, technical acumen, and overall development of product knowledge as applicable. Position may include periodic involvement in product development projects or pre-market testing of new products.
The position requires an excellent communicator with above average demonstrated troubleshooting skills and diplomacy.
Up to 75% Travel is required and may be asked to travel within hours for urgent customer needs
Non-Negotiable Hiring Criteria:
Associate's degree required in a life science discipline, Bachelor's preferred.
HT/HTL (ASCP) Certification
3-5 Years experience in Anatomic Pathology-Clinical or Research
Advanced Computer Skills
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific Inc.