Company- Grande Communications
Grande Communications is currently looking for a Field Installation Technician in our Waco, Texas market to install, disconnect, reconnect, add and/or change Video, Voice and Data Services and troubleshoot Grande's products in residential customers homes.
In this role, your primary responsibilities will include:
Install, disconnect and educate customer on the products that are installed in the customer's.
Generates additional company revenue by utilizing effective sales techniques and by offering customers information about product options, sales campaigns, and promotions.
Adds value to the customers installation by completing Video, Voice and Internet Service component hookups i.e. DVR VCR.
Accomplishes work load demands against performance metrics by working productively, safely, and by completing all requested work orders in a timely manner with limited supervision.
Resolves problems caused by customers equipment, adjusts customers television and/or VCR to improve picture quality, and instructs customers on the correct operation of Video, Voice, Internet Service equipment.
Ensures customer satisfaction by providing information on all available company products and by promoting a positive, professional image.
Other duties as assigned.
Our ideal candidate will possess:
High school diploma or equivalent
Valid driver license and safe driving record
Three (3) years of experience in a broadband related position where they gained experience/skills in installation, troubleshooting and light sales experience
Above average problem-solving, planning AND organizational skills
Strong communications skills, both written and verbal
Ability to work under hazardous conditions is a VITAL necessity in this role and is part of the daily routine. You must able to climb poles, crawl through attics and on rooftops in order to effectively install the products.
Does that sounds like you? If so, DON'T MISS THIS OPPORTUNITY, APPLY NOW FOR IMMEDIATE CONSIDERATION!
Diverse Workforce / EEO:
RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Grande Communications Networks, LLC