Lead, plan and coordinate implementation and installation of agreed upon services Analyzes business processes and procedures in the context of the requirements and recommends solutions that enable the client organization to achieve its goals.
This includes, but is not limited to, data collection, workflow, reporting requirements, outcomes, data sharing and security.
Leads business process review sessions with the customer to accurately map customer business processes as required by the project.
Creates documentation including business analysis, business requirements, design specification and training documents.
Interfaces with other services departments, as well as sales, support, IT, accounting, and product development as necessary.
Assist in the development of training material, guides, standard operating procedures, checklists, and other documentation that can be used by sites to ensure that best practices are being followed.
Provide end-user training to on-site personnel and clients on installed hardware and software.
Solve or assist with problem resolutions encountered by system users, both onsite and remote, working closely with technology support to ensure all hardware is properly functioning Post-implementation support and transition to other internal departments including troubleshooting.
Minimum experience or requirements: Strong customer facing skills communications, relationship building and teamwork are critical.
3-5 years experience Strong project planning/coordination capabilities Able to work independently and efficiently to meet deadlines Self-motivated, detail-oriented and organized Beneficial to have experience deploying hardware and software in the field and a general interest in technology.
Excellent communication (oral and written) and interpersonal skills Able to communicate effectively with the executive management team Preferred Bachelors Degree in Business Administration, Management, IT, Computer Science, Applied or related field preferred.
Minimum Associates Degree Required.