We need a team member...
More specifically, we need a Field Engineer that is Humble, Hungry, and Smart!
Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth.
So, what does an IT Field Engineer do?
The Field Engineer provides intermediate analysis and technical help desk support primarily by phone and email, leveraging remote desktop technologies as needed to provide first-call resolution. The Field Engineer will interface with multiple levels of users including Management, VIPs and other Technical Staff. The Field Engineer will actively communicate with Tier 1 and Tier 3 support levels while providing follow up and status updates until issues are resolved. Youre responsible for remote and onsite service and support needs for our customers. This relates to all technology including workstations, servers, printers, networks and vendor specific hardware and software. Youre also in charge of accurately documenting the performed work in a timely and thorough manner.
Do you have what it takes?
Mainly, you need stellar IT skills and the ability to blaze through service issues like a hot knife through a delicious glazed doughnut! Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help.
Youll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if youre looking for a place where you can constantly learn more, be more and contribute to a team, this is it.
Does this sound just like you so far? Okay, good. Read on.
Essential Responsibilities include:
Physical activity of this position:
Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motion.
Physical requirements of this position:
Medium work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Visual acuity requirements:
The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time.
The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Hourly Pay of $18/hr. to $27/hr.+ Overtime and Bonus. Based on skill set and effectiveness.
Straight Edge Technology, Inc.