Field Engineer (North East Or West Coast)

Genetec Washington , DC 20001

Posted 2 weeks ago

*Locations: North East but open to West Coast*

The team:

As Field Engineer (FE), you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments and will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved.

You will be part of a dynamic team of skilled engineers who are focused on working with our largest and most strategic customers to ensure long-term success.

What your day will look like:

  • Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
  • Act as a primary on-site and remote technical point of contact for key projects to Genetecs partners
  • Develop and maintain a strong relationship with new and existing customers
  • Develop and maintain an extensive working knowledge of Genetec's solutions
  • Properly document all activities and anomalies encountered in the Genetec Systems
  • Ensure timely escalation of critical customer related issues through proper channels
  • Provided functional requirements based on customer feedback to facilitate product Improvement
  • Document on-site or remote service interventions

About you:

  • Bachelors degree or Technical College Degree in Computer Sciences, Computer Engineering, or equivalent
  • Experience deploying and/or troubleshooting physical security systems (VMS, ACS, analytics, etc)
  • Experience in Field Engineering, Technical Support, R&D, or other relevant fields
  • Effective organization and time-management skills
  • Excellent knowledge of networking principles and IP protocols
  • Experience with various Microsoft components (Windows, AD, SQL, clustering, Azure, etc.)
  • Must possess a valid drivers license and passport
  • Ability to travel up to 75% of the time across North America (post-pandemic, work is remote for now)

Great if you have:

  • Located in these areas: NJ, NY, CT, MD, Eastern PA, DC, and VA
  • Understanding of server virtualization concepts
  • Experience with encryption and certificates
  • Experience with PowerShell
  • MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications

Let's talk perks!

  • Attractive compensation package
  • Training Tuition Reimbursement Program
  • Virtual cooking classes
  • Virtual exercise classes

Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself! Genetec Culture

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Field Engineer (North East Or West Coast)