Field Engineer- Histology

Customer Service Associates Raleigh , NC 27611

Posted 3 months ago

Field Service Engineer- Histology


CSA Service Solutions, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. CSAs customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. CSAs portfolio of services includes:

  • On-site technical field support, including maintenance & repair

  • FDA field change orders (recalls)

  • Bench repair and remanufacturing

  • Installation

  • Call center

  • Contract manufacturing and logistics

  • FDA compliance and validation

  • Project management

  • Training and education

Position Summary:
This field position is responsible for testing, calibration, verification, preventative maintenance, installation, and repair services on analytical laboratory instrumentation, specifically histology equipment.

Duties and Responsibilities:

  • Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on supported equipment.

  • Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.

  • Responsible for customer satisfaction pertaining to services provided.

  • Responsible for following quality practices specified by and product vendors.

  • Manages assigned work orders and document all facets of the work product in Computerized Maintenance Management System (CMMS).

  • Provides accurate and timely reporting of service status and escalations pertaining to services.

  • Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.

  • Controls and maintains all assets, including tools, parts, and test equipment needed to preform work tasks.

  • Promotes teamwork and cooperation between associates and partner staff.

  • Works regularly with the appropriate dispatcher for work assignments.

  • Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.

  • Follows client quality requirements pertaining to services provided.

  • Supports and applies appropriate quality system processes.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.

  • Relies on instructions and pre-established guidelines to perform the functions of the job.

  • Technical skills: Limited field service experience within any one of the companys divisions.

  • Oral/Written communication: Excellent verbal and written communication skills.

  • Interpersonal skills: Effective communication that results in positive internal/external relationships.

  • Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.

  • Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.

  • Works independently with some direct supervision.

Education and Experience:

Associates with 0 2 years experience and/or trade/associate education

Physical Demands and Work Environment:

  • The physical demands and work environment described below represent the activities and surroundings of the positions.

  • Extensive periods of sitting at a computer terminal documenting services

  • Extensive periods of standing and walking while performing services.

  • Frequent bending, squatting and stair climbing.

  • Use of both hands without restriction and manipulate small hand tools.

  • Ability to lift up to 40 pounds without assistance

Special Working Conditions

  • Available for overtime, on-call, stand-by and after-hours responsibility.

  • Must be available to travel as needed to support clients including up to 10% international travel.

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Field Engineer- Histology

Customer Service Associates