Field Engineer- Histology

Customer Service Associates Raleigh , NC 27611

Posted 3 months ago

Field Service Engineer- Histology

THE COMPANY

CSA Service Solutions, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. CSAs customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. CSAs portfolio of services includes:

  • On-site technical field support, including maintenance & repair

  • FDA field change orders (recalls)

  • Bench repair and remanufacturing

  • Installation

  • Call center

  • Contract manufacturing and logistics

  • FDA compliance and validation

  • Project management

  • Training and education

Position Summary:
This field position is responsible for testing, calibration, verification, preventative maintenance, installation, and repair services on analytical laboratory instrumentation, specifically histology equipment.

Duties and Responsibilities:

  • Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on supported equipment.

  • Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.

  • Responsible for customer satisfaction pertaining to services provided.

  • Responsible for following quality practices specified by and product vendors.

  • Manages assigned work orders and document all facets of the work product in Computerized Maintenance Management System (CMMS).

  • Provides accurate and timely reporting of service status and escalations pertaining to services.

  • Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.

  • Controls and maintains all assets, including tools, parts, and test equipment needed to preform work tasks.

  • Promotes teamwork and cooperation between associates and partner staff.

  • Works regularly with the appropriate dispatcher for work assignments.

  • Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.

  • Follows client quality requirements pertaining to services provided.

  • Supports and applies appropriate quality system processes.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.

  • Relies on instructions and pre-established guidelines to perform the functions of the job.

  • Technical skills: Limited field service experience within any one of the companys divisions.

  • Oral/Written communication: Excellent verbal and written communication skills.

  • Interpersonal skills: Effective communication that results in positive internal/external relationships.

  • Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.

  • Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.

  • Works independently with some direct supervision.


Education and Experience:

Associates with 0 2 years experience and/or trade/associate education

Physical Demands and Work Environment:

  • The physical demands and work environment described below represent the activities and surroundings of the positions.

  • Extensive periods of sitting at a computer terminal documenting services

  • Extensive periods of standing and walking while performing services.

  • Frequent bending, squatting and stair climbing.

  • Use of both hands without restriction and manipulate small hand tools.

  • Ability to lift up to 40 pounds without assistance

Special Working Conditions

  • Available for overtime, on-call, stand-by and after-hours responsibility.

  • Must be available to travel as needed to support clients including up to 10% international travel.

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Field Engineer- Histology

Customer Service Associates