Field Engineer

Cooperative Systems Burlington , MA 01803

Posted 1 week ago

Cooperative Systems is a rapidly emerging Managed IT Services firm with offices in Windsor, CT and Burlington, MA. We provide outsourced IT to our clients and strategically optimize and protect their infrastructure 24x7, while performing day-to-day maintenance that keeps their staff from experiencing downtime. We are passionate and dedicated to our mission of providing exceptional service and support to our clients. We stand strong to our Core Values of being Personable, Accountable, Adaptable, and Dedicated to Success.

Ranked amongst the TOP TEN BEST PLACES TO WORK IN CT for 5 years consecutively, the down to earth environment at Cooperative Systems offers our employees high visibility and many options for career advancement. With over Twenty Five years of forward thinking IT, proving that the Coopsys employee-centric culture is good for business, we excel at creating a culture where employees feel purposeful, connected, challenged, valued, and know their contribution to the team is essential. Taking a proactive approach to creating a happy workplace, providing a flexible work-life balance, and committing to innovative improvements, is what makes Cooperative Systems a great place to work. Happy Employees = Happy Customers.

  • Maintain the infrastructure and integrity of customers systems
  • Serve as escalation point for solving technical problems and issues, primarily on-site, but also remote.
  • Serve as a resource on technical projects
  • Exercises independent judgment in the interest of the company as a substantial part of the work day
  • Analyze customer needs and implement solutions to meet those needs while understanding customer constraints
  • Possess and maintain basic knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
  • Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Exercises independent judgment in the interest of the company as a substantial part of the work day
  • Provide input on technical processes for internal and external use
  • Obtain training and certifications to further goals of self and the company.
  • Provide ideas/insights as to new products or services that the company can offer its clients.
  • Perform after hours customer support as required.

Requirements

  • Three or more years in a technical support role
  • Experience with Active Directory administration
  • Experience with current Microsoft desktop OS & apps
  • Experience with basic switching and routing configurations
  • Exposure to Windows server operating systems
  • Professional Certification (A+, MCP, Network+, Security+)
  • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
  • Take ownership and follow-through on responsibilities
  • Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
  • Ability to manage time and multiple tasks/priorities.
  • Ability to learn new procedures and concepts and apply them quickly and effectively.
  • Adaptable and flexible
  • Attention to detail, clear and concise writing skills.
  • Cooperation, trust and teamwork skills.
  • Effectively use internal and external support resources and options.
  • Self-motivated with the ability to work in a fast moving environment
  • Ability to lift up to 50 pounds
  • Have access to reliable transportation for on-site travel

Benefits

  • Rich Base plus Bonus Plan
  • Everything from Medical to Pet Insurance we have a very Robust list of options
  • Retirement 50% matching up to 3% of your salary you contribute
  • Paid Holidays and Time Off 8 Paid Holidays and 18 days Off Per Year
  • Family Oriented
  • Flexibility
  • FUN - Annual Outings/Celebrations
  • Workplace Wellness / In House Bi Weekly Massages
  • Quarterly Team Building Events
  • Monthly Lunches
  • Employee Recognition gifts cards/Time Off
  • Education Reimbursement Up to $3,000.00 Per Year
  • Work remotely options
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Engineer Corpus Christi

Merck Kgaa

Posted 2 weeks ago

VIEW JOBS 9/10/2022 12:00:00 AM 2022-12-09T00:00 <p>A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.</p><p>This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.</p><p>Your Role:</p><p>At MilliporeSigma, the Field Service Engineer (FSE) will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Corpus Christi Texas Metro area primarily and in the valley. You will also be responsible to provide backup support to neighboring territories as required.</p><p>Role Responsibilities:</p><ul><li><p>Install, repair, preventative maintenance, and qualification of water purification systems.</p></li><li><p>Provide professional service on a timely basis.</p></li><li><p>Complete PMs monthly and complete installs within two weeks.</p></li><li><p>Repair as requested by customer.</p></li><li><p>Respect all customer on-site rules and regulations including good on-site housekeeping practices.</p></li><li><p>Perform system validations/qualifications with response times from 24 hours and up to two weeks</p></li><li><p>Accurate and detailed completion of Work Orders and related documentation.</p></li><li><p>Close work orders daily.</p></li><li><p>Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.</p></li><li><p>Maintain an accurate daily schedule for internal visibility.</p></li><li><p>Communicate to customers ahead of time and adapt to repairs.</p></li><li><p>Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame.</p></li><li><p>Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).</p></li><li><p>Maintain tools and test equipment in proper working order and calibration.</p></li><li><p>Generate leads for new hardware, consumables, accessories and service contracts via the current CRM tool.</p></li><li><p>Maintain timely, courteous, effective and professional communications between all customers, internal and external.</p></li><li><p>Be available for possible emergency responses could require a 2hr callback window requiring maximum of 24-hour on-site response time.</p></li><li><p>Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team.</p></li><li><p>Submit expense reports every two weeks.</p></li><li><p>Meet customer site requirements including, but not limited to: vendor credentialing, background checks, and immunization requirements as needed.</p></li></ul><p>Who you are:</p><p>Minimum Qualifications:</p><ul><li>Associate's Degree in Electrical, Electronic or Mechanical Engineering OR any relevant Technical, Professional or Military Electronics degree</li><li><ul><li>OR -</li></ul></li><li>1+ years of field service experience OR 1+ years experience in other relevant applicable skilled trades.</li></ul><p>Preferred Qualifications:</p><ul><li><p>Electronics background a plus.</p></li><li><p>Overnight travel as required, both domestic and international. Amount of travel depends on territory (10-60%), training, team meetings and coverage/support for other territories. Must possess a current passport or be eligible to obtain one.</p></li><li><p>Work outside of normal business hours as business needs dictate, including willingness to work overtime as required.</p></li><li><p>Service customer bases including clinical customers who at times require emergency service during nights, weekends and holidays.</p></li><li><p>Proficient with tools and test equipment.</p></li><li><p>Use basic tools like power tools, screw driver, construction tools.</p></li><li><p>Utilize test equipment including test boxes and meters for verifications.</p></li><li><p>Effective written and verbal communication skills.</p></li><li><p>Handle difficult customers and situations.</p></li><li><p>Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.).</p></li><li><p>Talk, read and write in english.</p></li><li><p>50-pound minimum lifting requirement, without assistance.</p></li><li><p>Move and/or lift up to 165lbs, with assistance.</p></li><li><p>Clean driving record for Company Car.</p></li><li><p>Company paid expenses.</p></li></ul><p>What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.</p><p>We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.</p><p>We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.</p><p>Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!</p><p>If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html</p><p>If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance</p><p>The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.</p><p>As an employee of the Company, you will be required to comply with all of the Company's COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.</p><p>Job Requisition ID: 255508</p><p>Location: Burlington</p><p>Career Level: C - Professional (1-3 years)</p><p>Working time model: full-time</p><p>North America Disclosure</p><p>The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from8:00amto5:30pmET Monday through Friday.If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact855 444 5678from 8:00am to 5:30pm ET Mondaythrough Friday, for assistance.</p><p>Notice on Fraudulent Job Offers</p><p>Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.</p><p>Nearest Major Market: Boston</p><p>Job Segment: Testing, CRM, Housekeeping, Developer, Technology, Healthcare</p><br> Merck Kgaa Burlington MA

Field Engineer

Cooperative Systems