We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth , CloudForte , Intelliserve
What success looks like in this role:
PLS Support for calls such as Dell Client
Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Complex desktop and laptop break fix work
Whole unit replacement
Simple desktop printer fixes
Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
You will be successful in this role if you have:
Printer repairs with repair support from a remote live agent.
Requires a HS Degree and a minimum of 6 months of hands-on experience with laptop and desktop break-fix
Computer building background experience preferred.
Specific Manufacturers certifications and/or training as required. i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Basic mechanical skills and understanding of electro static discharge (ESD) procedures
Training and/or vendor certifications as required including completion of Core Training
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance may be required