Field Customer Service Manager

Pay Transparency Statement:

The compensation philosophy reflects the Company's reasonable expectation at the time of posting.  We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.  This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary: Supervise and coordinate a customer service or restaurant order proposal staff and processes.

Position Responsibilities may include, but not limited to:

• Professionally interface with customers via email and telephone
• Ensure staff engages the customer with care and urgency to ensure overall customer satisfaction
• Other projects or duties as assigned

Required Skills and Experience:

• High School diploma or GED
• 3-5 years related work experience
• Demonstrated problem-solving skills
• Detail-oriented, conscientious and able to work independently
• Strong organizational and analytical skills
• Excellent verbal and written communication skills
• Proven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment
• Consistently demonstrate a positive approach, team-player attitude and professional demeanor
• Demonstrated proficiency in Microsoft Office Suite, particularly Excel
• Willing to work any schedule, including weekends and holidays, due to our 24/7 environment
• This position must pass a post-offer background and drug test

Preferred Skills and Experience:

• Bachelor's Degree

Physical Demands and Work Environment:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.