The Field Clinical Engineer provides technical service, clinical support, and account management for the ROSATM system once they have been purchased by a hospital. The Field Clinical Engineer also plays a critical role in building the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the team.
Principal Duties and Responsibilities
Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System
Through partnership with the surgeons and hospital staff, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals' patient and local market
Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
In partnership with the capital sales team, work to develop an account development plan tailored to the local market
During periodic ROSATM Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals
Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system
Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes
Document and investigate product complaints to identify root cause analysis
Expected Areas of Competence
Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
Follow all internal communication and documentation policies (QA).
Provide product feedback and improvements to R&D
Attend product trade shows and annual trainings as needed
B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
3-5 years experience of field support, engineering, or other customer facing function preferably with a medical device company
Prior experience with Robotics preferred
Excellent communication, organizational and customer relation skills
Ability to work without specific direction on daily activities
Ability to determine one's own schedule based on business needs
Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
Project management skills would be helpful
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.