Field Claims Specialist Iii, Property Reinspector (Phoenix, AZ)

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

The Personal Lines Property Claims Organization is seeking a Work From Home Property Repair Network (PRN) Reinspector in Phoenix, AZ

This position will require extensive travel, including overnight stays and candidates must be available to work Catastrophe Duty (compensated extended hours for prolonged periods of time in order to respond to a catastrophic events).

As a Property Re-inspector you'll set up inspection times with members and external partners to review original estimate uploads to ensure Nationwide estimating guidelines are being adhered to properly. We'll count on you to provide estimate variance data regarding photos, diagrams, MICA QA, and line items within Xactimate to the appropriate Vendor Manager, and feedback to external partner.

We're looking for someone that has demonstrated:

• Strong technical knowledge

• Coaching mindset

• Attention to detail

• Proficiency in Xactimate and Xactanalysis

• Self-motivation

• Strong time management and organizational skills

• Effective communication skills

• Proficiency in Microsoft Office including but not limited to: Excel, Word, PowerPoint, OneNote

• Change advocacy

• Root Cause Problem Solving

(Internal Use Only) Compensation Grade: F3

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

By assuring the quality of our claims practices, we make sure Nationwide is positioned to succeed and continue providing outstanding service, products and value to our customers, our company and our industry. If you can offer your best ideas to improve processes and help our team and those we support improve their work, we want to hear from you!

As a Specialist, you'll conduct personal lines claims technical file reviews and/or re-inspections, calibration and audits. We'll count on you to be an expert technical resource in the review and evaluation of personal lines claims files and provide specialized claims training.

Job Description

Key Responsibilities:

• Conducts closed and/or open file audit reviews and re-inspections for the purpose of compiling skill adequacy and lost cost opportunity results. May identify and communicate trends for claims managers and leaders.

• Completes calibration reviews and works with claims managers to ensure accurate application of best claims practices.

• Serves as a mentor to less experienced claims associates and assists with training/presentations as needed.

• Acts as a technical resource by providing input and support to claims leadership regarding claims performance and utilization of the quality audit process.

• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars or training sessions.

• Maintains current knowledge of local industry repair procedures and local market pricing.

• Maintains a high level of calibration proficiency in team/review calibration exercises.

• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.

• Delivers an outstanding customer service experience to internal, external, current and prospective Nationwide customers.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director; no direct reports.

Typical Skills and Experiences:

Education: Undergraduate studies in business administration or related field preferred and/or validated experience.

License/Certification/Designation: Successful completion of required claims certification schools/courses.

Professional development such as IIA or CPCU preferred. State licensing where required.

Experience: Five years of personal lines property claims experience in progressively more technical/complex claims positions. Experienced in use of computer-based estimating software and experience interpreting estimates using unit pricing.

Knowledge, Abilities and Skills: Requires advanced knowledge of optimal claims practices, technical claims operations, procedures and claims performance strategies, day-to-day claims operations, personal lines claims operating practices and claims litigation laws and regulations.

Proven knowledge of insurance theory and practices, insurance contracts and their application. Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Proven analytical skills necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.

Confirmed ability to establish repair requirements and cost estimates for extensive property losses and serves as a subject matter authority on respective claims projects. Demonstrated skills to effectively prioritize increased and more complex workloads. Demonstrates strong but flexible standards, seen as balanced, based on the conflicting demands of the position.

Excellent written and verbal communication skills necessary to effectively communicate and/or negotiate with policyholders, claimants, repair persons, attorneys, agents, and general public. Demonstrated leadership capabilities to effectively train, coach, and provide feedback to less experienced associates. Proven ability to operate personal computer with proficient use of claims and business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not eligible (Exempt)

Working Conditions: Normal office or field claims environment.

Able to make physical inspections of property loss sites; climb ladders, balance at various heights, stoop, and bend and/or crawl to inspect vehicles and structures; to work outdoors in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call.

Must be available to work catastrophes (CAT). Extended and/or non-standard hours as required. Must have a valid driver's license with satisfactory driving record in accordance with Nationwide standards.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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