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Field Claims Analysis Engineer

Expired Job

Wabco Holdings Inc Auburn Hills , MI 48326

Posted 2 months ago

About Us

WABCO (NYSE: WBC) is a leading global supplier of technologies and services that improve the safety, efficiency, and connectivity of commercial vehicles. Originating from the Westinghouse Air Brake Company founded nearly 150 years ago, WABCO continues to pioneer breakthrough innovations to enable autonomous driving in the commercial vehicle industry. Today, leading truck, bus and trailer brands worldwide rely on WABCO's differentiating technologies, including advanced driver assistance, braking, steering, and stability control systems. Powered by its vision for accident-free driving and greener transportation solutions, WABCO is also at the forefront of advanced fleet management systems that contribute to commercial fleet efficiency. In 2017, WABCO reported sales of $3.3 billion and has nearly 15,000 employees in 40 countries. For more information, visit www.wabco-auto.com.

The Role

We are looking for the right candidate who will be the owner of product behavior in the field. Conducting and coordinating investigations, analyzing product part failures, teardowns, coordinates investigations of new failure modes. Coming up with solutions and opportunities to improve the quality of products.

Key Accountabilities

  • Drive Technical and Financial Risk Assessments for each new potential safety-relevant failure mode or with potentially high impact on warranty costs

  • Lead resolution of new failure modes with high risks, including task force team for escalated cases

  • Prepare and update of case summary for Safety Council meetings, and communication packages for customer communication

  • Support Key Account in customer communication

  • Define LLC for escalated cases

  • Drive validation of corrective action implementation and effectiveness

  • Lead the Field Claims Analysis team

  • Partner & cooperate with the Regional Field Claims Management teams for process review, improvement, and monitoring

Output

  • Warranty cost reduction action plan

Metrics

  • Lead time for investigation and corrective actions

  • Recurring Warranty costs as % of sales

  • Field Claims Closure rate within customer requirements

  • Ratio of Field Claims decided at pre-analysis level

  • NFF Ratio

Skills & Experience

  • Engineering Degree or technical background

  • Automotive experience in matrix environment is an asset

  • Experience in Root cause analysis tools (8D, FTA, QR6S)

  • Experience in managing warranty handling in similar industry

  • Experience in customer relationship

  • Reliability Analysis knowledge

Skills

  • Strong communication skills

  • Managing project portfolio

  • Six Sigma certification is an asset

  • Product Knowledge is an asset

  • Fluent in English and another European language (German, Polish) is an asset

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Field Claims Analysis Engineer

Expired Job

Wabco Holdings Inc