Field Capacity Manager, East Market Area

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.

What you'll do...

• Target, contact, and present the Ford Pro Commercial Service Center business case Dealers

• Use commercial performance data to identify and confirm appropriate candidate targets

• Understand and re-enforce the importance of the Ford Pro Program benefits and standards

• Detail oriented - monitor, track, and handle multiple Ford Pro prospects

• Collaborate with regional teams i.e., Regional Managers, Network Development, Commercial Business Managers

• Collaborate with Facility Launch team to support facility design through facility completion

• Work with Market Rep team to support the candidate and facility approval processes

• Work with Ford Credit regarding incentives and programs that will support Dealer projects

• Work with the Mobile Service Field personnel to maintain Ford Pro project alignment

• Use best practice Commercial Service Center takeaways to inform your sales approach

• Leverage a centralized reporting system to maintain dealer contact updates

• Identify and report out on in-market commercial competitors

• Maintain acute awareness regarding the impact of program details on the commercial customer experience

• Identify and call out disconnects that emerge between the program and dealer engagement, participation, or interest

• Routinely share best practices with the Ford Pro Elite and Service Capacity Management Teams

• Responsible for adding all service capacity in their assigned regions

• Work with Market Rep team to support the candidate and facility approval processes

• Focused on Pro Elite openings first, followed by Commercial Vehicle Bays and Retail Bays - identify the right solution for each Dealer

• Have assigned goals for both LOUs and openings in all three bay additions

• Identify and prospect Pro Elite Candidates and service capacity expansion candidates

• Hold go-to-market meetings in each region to educate dealers on capacity options

• Work with the Pro Elite Launch Lead to ensure centers open on time

• Educate participating dealers on the operating standards expected by Elite center customers

• Work with the Quick Lane Launch team to ensure Quick Lanes open on time

• Work with The Express Service team to ensure new Pro Elite Centers are set-up to provide Express Service

Your ideas and actions make an impact on profits and growth. In addition to the above responsibilities, you will be expected to:

• Listen to dealer needs, understand their concerns, and provide solutions.

• Work independently in your daily activities and work as a team to share best practices while meeting business goals.

• Network with colleagues and leaders throughout the organization

• Candidates must be willing to travel throughout their region 80% of the work week

• Travel may be up to 100 miles+ from assigned Region

• You will be equipped with:

• Your portfolio of dealers

• Skills, necessary equipment, and data to attain your daily and monthly goals

• A company car

• Hotel stays required

What you'll do...

• Target, contact, and present the Ford Pro Commercial Service Center business case Dealers

• Use commercial performance data to identify and confirm appropriate candidate targets

• Understand and re-enforce the importance of the Ford Pro Program benefits and standards

• Detail oriented - monitor, track, and handle multiple Ford Pro prospects

• Collaborate with regional teams i.e., Regional Managers, Network Development, Commercial Business Managers

• Collaborate with Facility Launch team to support facility design through facility completion

• Work with Market Rep team to support the candidate and facility approval processes

• Work with Ford Credit regarding incentives and programs that will support Dealer projects

• Work with the Mobile Service Field personnel to maintain Ford Pro project alignment

• Use best practice Commercial Service Center takeaways to inform your sales approach

• Leverage a centralized reporting system to maintain dealer contact updates

• Identify and report out on in-market commercial competitors

• Maintain acute awareness regarding the impact of program details on the commercial customer experience

• Identify and call out disconnects that emerge between the program and dealer engagement, participation, or interest

• Routinely share best practices with the Ford Pro Elite and Service Capacity Management Teams

• Responsible for adding all service capacity in their assigned regions

• Work with Market Rep team to support the candidate and facility approval processes

• Focused on Pro Elite openings first, followed by Commercial Vehicle Bays and Retail Bays - identify the right solution for each Dealer

• Have assigned goals for both LOUs and openings in all three bay additions

• Identify and prospect Pro Elite Candidates and service capacity expansion candidates

• Hold go-to-market meetings in each region to educate dealers on capacity options

• Work with the Pro Elite Launch Lead to ensure centers open on time

• Educate participating dealers on the operating standards expected by Elite center customers

• Work with the Quick Lane Launch team to ensure Quick Lanes open on time

• Work with The Express Service team to ensure new Pro Elite Centers are set-up to provide Express Service

Your ideas and actions make an impact on profits and growth. In addition to the above responsibilities, you will be expected to:

• Listen to dealer needs, understand their concerns, and provide solutions.

• Work independently in your daily activities and work as a team to share best practices while meeting business goals.

• Network with colleagues and leaders throughout the organization

• Candidates must be willing to travel throughout their region 80% of the work week

• Travel may be up to 100 miles+ from assigned Region

• You will be equipped with:

• Your portfolio of dealers

• Skills, necessary equipment, and data to attain your daily and monthly goals

• A company car

• Hotel stays required